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BEST WESTERN Inn Motel Reviews, Santa Cruz

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BEST WESTERN Inn

126 Plymouth Street, Santa Cruz, CA 95060
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BEST WESTERN Inn
28 traveller photos
Ranked #39 of 51 hotels in Santa Cruz
3.0 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveller rating
    8
    14
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    7
    13
Date Rating
Sacramento, CA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great service!”
4 of 5 stars Reviewed 30 March 2013

We have stayed a few times as we go to Santa Cruz a lot. It is a good value for the price. Recently I had to cancel the morning of the stay. I expected to have to plead not to be charged for the night. I called and spoke with Tara. After canceling, I asked if I would be charged... More

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See 3 more reviews by Motik for Santa Cruz
Stockton, California, Usa
1 review
“Overnight stay”
3 of 5 stars Reviewed 21 February 2013

Room was clean. Air freshener machine was left in our room. We did not like the cheap, plastic toilet seat. Staff friendly. Breakfast in lobby was mobbed by a group of college kids, went back later and they replenished the food.

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Review collected in partnership with Best Western

Santa Clara, California
1 review
1 helpful vote 1 helpful vote
“Inattentive and money hunger”
1 of 5 stars Reviewed 26 January 2013

Stayed at this hotel few weeks ago, it wasn't too bad until the check-out time. Got there after midnight because of the rain, the staff at the front desk was very friendly & helpful even that's just his 3rd shift for the new job. I reserved a suite with hot tub but it doesn't look anything like the picture shown... More

Was this review helpful? Yes 1
Teddy S, General Manager at BEST WESTERN Inn, responded to this review
28 January 2013

Dear Valued Guest, Thank you for your honest review. I would like to apologize for any miscommunication, we do not allow any type of smoke in our rooms. Our registration card, that all guests sign, clearly states that there is a $300 penalty for any type of smoke in our rooms. Candles, cigars, cigs, etc. are not allow, not only... More

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Upland
1 review
“Very good stay”
4 of 5 stars Reviewed 27 November 2012

We enjoyed our stay and was helped with the information we received. The hotel staff were very friendly, but although very cordial, due to their working hard to provide service to all, there seem to be something lacking.

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Review collected in partnership with Best Western

Teddy S, General Manager at BEST WESTERN Inn, responded to this review
10 December 2012

Dear Valued Guest, We, here at the Best Western Santa Cruz Inn, really appreciate the nice comments and the great marks! Thank you for taking the time to review us on TripAdvisor. I speak for the entire staff when I tell you how important every review is to us. And thank you for letting us know that you thought something... More

Vista, California
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Good value - friendly staff”
3 of 5 stars Reviewed 9 November 2012

Coming back down the coast, we decided to stay in Santa Cruz. Wanted to find a quiet place but not right in town. The BW Inn worked out well. Started off not so good as we were put in a room that smelled like someone had just smoked a pack of cigarettes in, but went back to the desk and... More

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Teddy S, General Manager at BEST WESTERN Inn, responded to this review
12 November 2012

Dear Valued Guest, We, here at the Best Western Santa Cruz Inn, are so glad that you took time to write about us on the Trip. We appreciate every review and look upon them all as constructive. I wanted to let you and all the traveling public know that our property is 100% non-smoking. As per Santa Cruz city law,... More

san carlos ca
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Would definatly stay here again”
5 of 5 stars Reviewed 15 October 2012

My husband and i stayed here for 1 nite. We had a party to go to in town and did not want to drive the 1 hour dive home over hwy 17 after the party. We found the employees very friendly and helpful. Also the grounds and our room were very clean and tidy. We used the Hot Tub outside... More

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Teddy S, General Manager at BEST WESTERN Inn, responded to this review
23 October 2012

Dear Valued Guest, We here at the Best Western Santa Cruz Inn appreciate your nice comments and the great marks!!! Thank you for recognizing how hard our staff works to provide a clean, safe, and welcoming establishment. We look forward to your next stay with genuine pleasure and thanks again for the great review!! Teddy Starr General Manager Best Western... More

Martinez, California, United States
1 review
1 helpful vote 1 helpful vote
“will never stay there again”
1 of 5 stars Reviewed 9 October 2012

So, how would you feel, if your hotel door key didn't work. How about with 3 shivering kids? The clerk did try and try to rekey. She tried the manager, who didn't answer. She eventually got us in with some master key after about 30 minutes, but we still had no key. Also, we had no TV, and the substitutue... More

Was this review helpful? Yes 1
Teddy S, General Manager at BEST WESTERN Inn, responded to this review
12 October 2012

Dear Valued Guest, Thank you for your review and please allow me to apologize for your horrible experience at our hotel. We do try so very hard to ensure that each of our guests have a perfect stay. I am so glad that our guest service agent at the front desk was able to help you. I can assure you... More

Redding, California, United States
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“convenient if everywhere else is out”
3 of 5 stars Reviewed 29 September 2012 via mobile

We love the Charminade but unfortunately , we wanted to stay on Saturday night as well,but they were out of rooms , so we stayed here , everything was fine the room was clean and away from the main road cause I think that is important but the only thing was they didn't have enough towels for both room and... More

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Teddy S, General Manager at BEST WESTERN Inn, responded to this review
3 October 2012

Dear Valued Guest, Thank you so much for your review and honest opinion. As the new General Manager here at the Best Western Inn Santa Cruz, I greatly appreciate your suggestions. We now have spa towels available in the spa area and thanks for the great idea! We hope we won't be your last choice next time. Thanks again for... More

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Ok for a night”
3 of 5 stars Reviewed 31 August 2012 via mobile

This was just a one night stop for us on our drive pacific coast highway 1. It was fine for a night, really close for getting back onto pch1, however I wouldn't want to stay here if my sole purpose was coming to Santa cruz. We didnt arrive until after 7 and checked out early the next morning and shortly... More

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Teddy S, General Manager at BEST WESTERN Inn, responded to this review
13 September 2012

Dear Valued Guest, Thank you for your review. We can see that you weren't "wowed" by our establishment and that disappoints us. We hope on your future visits you'll see why we are so very proud of our hotel. Maybe on your next stay you will get a chance to try our dry sauna or take a dip in our... More

Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Dirty Rooms and Lazy Staff”
2 of 5 stars Reviewed 9 August 2012 via mobile

For $189.00/night, we certainly did not get value for our money. Our room was dirty. Grime was evident on doors and baseboards. Door handles, light switches and other areas of the room where hands are placed had not been cleaned in a very long time. The next morning, I sat on a chair covered in syrup. Again grime was evident... More

Was this review helpful? Yes 1
Teddy S, General Manager at BEST WESTERN Inn, responded to this review
13 September 2012

Dear Valued Guest, As the new General Manager of the Best Western Inn, Santa Cruz, California, I can assure you and any other potential guest that the conditions you speak of will never occur again. You have my heartfelt apologizes. We have just recently put in place new cleaning procedures that will ensure our rooms are always spotless, as they... More

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Additional Information about BEST WESTERN Inn

Also Known As:
Best Western Santa Cruz
Santa Cruz Best Western
Address: 126 Plymouth Street, Santa Cruz, CA 95060
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Suites Wheelchair access
Hotel Style:
#11 On the Beach Hotels in Santa Cruz
Price Range: $
Reservation Options:
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BEST WESTERN Inn
126 Plymouth Street
Santa Cruz, CA 95060
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