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All 52 Santa Cruz hotels »

BEST WESTERN Inn

2.0 of 5
126 Plymouth Street, Santa Cruz, CA 95060
Hotel amenities
Ranked #30 of 52 hotels in Santa Cruz
3.5 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    5
    8
    5
    4
    7
Date Rating
CA092011
Cambridge, United Kingdom
Senior Reviewer
9 reviews
7 helpful votes
2 of 5 stars Reviewed 26 September 2011
1
person found this review helpful

We stayed at this hotel for one night in September during our tour of CA, the receptionist, a young girl, was very rude on arrival, worst person we came across during our 3 week holiday! The rooms were ok, breakfast ok. The only thing that was good was the guy on reception on our check out. Would not stay there... More

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JANE DAJANI, General Manager at BEST WESTERN Inn, responded to this review
3 October 2011

I apologize for the service that you received at the time of check in. At the Best Western Inn, we take our service seriously. And I assure that that employee has been spoken to us and is longer part of our team. I hope that you will give us another chance some day so that we can make it a... More

Jean210
South Pasadena, California
1 review
1 helpful vote
1 of 5 stars Reviewed 20 September 2011
1
person found this review helpful

We arrived at the hotel after a day of driving our new college student up to the university and moving her into the dorm. We arrived late and exhausted. The desk clerk was apparently new. He told us our room was upstairs. After carrying our bags upstairs and looking around, we finally found the room, downstairs and in the back.... More

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JANE DAJANI, General Manager at BEST WESTERN Inn, responded to this review
3 October 2011

Dear Jean210, Thank you for your review. I appreciate your feed back and will better train my staff so that we may better serve you. We take our service seriously and I hope that you will give us another chance. Please let me know when you will be in town and I will try to do my best that you... More

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grahamphoto
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Senior Reviewer
9 reviews
9 helpful votes
5 of 5 stars Reviewed 17 September 2011
1
person found this review helpful

Big room, huge bed, free wifi, parking near the room, large breakfast and a free USA TODAY in the morning. Relatively inexpensive. A great find that I'll be returning to on my next Santa Cruz visits. More

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Austen_gal
Clovis, CA
Contributor
11 reviews
16 helpful votes
3 of 5 stars Reviewed 10 August 2011
2
people found this review helpful

We decided to extend our vacation at the last minute to go to the beach. We decided on Santa Cruz Beach Boardwalk and started looking for a hotel. Of course being peak season, everything was expensive. Not wanting to take our chances with Priceline, I decided to book something that got decent reviews on Trip Advisor. I found this hotel... More

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Wildwoodatheart
Santa Rosa
Contributor
12 reviews
6 helpful votes
2 of 5 stars Reviewed 3 August 2011

With Best Western, you expect a certain standard: at least the basics with everything functioning properly. This VERY small hotel doesn't quite measure up. The rooms are old, although clean. My room was back in a corner, down a dark outside corridor. I made sure my door was bolted with the night lock on whenever I was in the room.... More

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JANE DAJANI, General Manager at BEST WESTERN Inn, responded to this review
3 October 2011

Dear Wildwoodatheart, I apologize that our breakfast did not satisfy. Best Western currently has 3 different brands and each Best Western has a different standard. We are following our breakfast guideline but will try to improve or continental breakfast. As you noticed we area a smaller hotel and we try to maintain a decent breakfast and clean rooms. If you... More

GramCarolyn
Peck
2 reviews
1 helpful vote
5 of 5 stars Reviewed 4 July 2011

We stayed one night, nice clean room, quiet, everything you would want to have in a reasonably priced motel !! Richard, the night clerk recommended a great restaurant, Shogun, just a few minutes away and great food with great friendly staff. Morning staff was very friendly and helpful. More

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ashcalif
bay area, california
Contributor
13 reviews
13 helpful votes
4 of 5 stars Reviewed 19 February 2011

My wife and I have stayed here a few times when going to see shows at Moe's Alley (most recent Animal Liberation Orchestra, awesome Cali jam band). The location is great because it's right near Hwy 17 and Hwy 1. Since there's really no close place to stay near Moe's Alley, this is not a bad location - the cab... More

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jennipoo82
Fresno, California
Contributor
17 reviews
23 helpful votes
5 of 5 stars Reviewed 2 August 2010

We stayed here one night in July while we were in town for the annual Wharf to Wharf. Mind you this is a huge event, and this Best Western was actually on the lower end of the spectrum for nightly rates. That was the main reason we picked it, and it was a bit nicer than some of the seedier... More

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WhereIsTroyM
Holt, Michigan
Senior Contributor
23 reviews
9 helpful votes
4 of 5 stars Reviewed 20 May 2010
1
person found this review helpful

Found this hotel late one night passing through, was more then we usually try to spend, but wanted somewhere nice that night. The room was clean, cable TV, free wi-fi (need different pass-code for each device you'll connect). The morning breakfast was well stocked and good variety. More

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50PlusCalifornia
California
Senior Reviewer
7 reviews
1 helpful vote
3 of 5 stars Reviewed 20 February 2010
1
person found this review helpful

Stayed Valentine's weekend so Sat and Sun night. Room was quite clean except for a rogue m&m and a few cracker crumbs between furniture..otherwise very nice/fresh. Beds were good. Service was good. Friendly and accomodating staff. Breakfast was good. Had our bikes w/us so the beach was 5 minutes away for us. We were glad to be off the 'beaten... More

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BEST WESTERN Inn Also Known As

  • Best Western Santa Cruz
  • Santa Cruz Best Western
Address: 126 Plymouth Street, Santa Cruz, CA 95060

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