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Best Western Plus All Suites Inn

Traveller (1)
Room & Suite (122)
Dining (4)

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About

#47 of 58 hotels in Santa Cruz
Location
Cleanliness
Service
Value
At the Best Western Plus All Suites Inn you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus All Suites Inn will stand out among other hotels in Santa Cruz,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus All Suites Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Boating
Children's television networks
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Vending machine
Canoeing
Diving
Hiking
Horseback riding
Snorkelling
Water sport equipment rentals
Bicycle tours
Fishing
Karaoke
Walking tours
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Separate living room
Sofa
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night

Location

500 Ocean St, Santa Cruz, CA 95060
Best Western Plus All Suites Inn
13Reviews0Q+A0Room tips
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mvmariavaz01 wrote a review Mar 9
1 contribution
Above expectation. Room were nice and clean. It had everything I needed for my working station. I called maintenance. They came in and fixed the problem. Went late for breakfast and the lady assisted me with everything I wanted.
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Review collected in partnership with Best Western
Date of stay: March 2024
Value
Rooms
Location
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Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Best Western Plus All Suites Inn
Responded 1 week ago
It was an honor having you as a guest at Best Western Plus All Suites Inn. Thank you for spotlighting our clean accommodations and helpful team! We are glad you enjoyed your time with us, and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jason O wrote a review Jun 2023
Belfry, United States5 contributions
Hotel's Favourite
Vanessa Amaral, was an amazing manager. From the time we arrived she was prepared with our rooms and extremely friendly, she made us feel like we were visiting a family member. She and the staff went out of their way to help us and feel welcomed. We asked about surfing and they helped us out finding rentals and even where to take a lesson. The breakfast staff was very happy to say good morning. The hotel was a beautiful open floor plan and clean. This is a five star hotel at a family friendly price. Thank you for everything.
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Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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aasantoscoy wrote a review Feb 2024
Pomona, California2 contributions1 helpful vote
The service was ok. The room was terrible It was dirty. The toilet seat was dirty, Mold on the shower glass, hair in the shower, dead bug in the corner of the bathroom and furniture was dusty. You could hear all the noise from the room above and everything from people passing by in the hall way.
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Review collected in partnership with Best Western
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Best Western Plus All Suites Inn
Responded 4 weeks ago
Our property undergoes routine maintenance for pests, so it is regrettable that this does not line up with your account of events. Housekeeping has been notified of the oversight you experienced so we can improve in all areas, and we hope to deliver a relaxing visit the next time your travels point you in our direction.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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T9449OOelizabeths wrote a review Nov 2023
San Francisco, United States2 contributions
This Best Western was amazing. Hospitable, great breakfast, amazing staff and the price is right. We had a special needs dog and everyone was so sweet to him, which we really appreciated. I would stay here again.
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Review collected in partnership with Best Western
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Francesc2137 wrote a review Oct 2023
1 contribution1 helpful vote
The room service never came despite I asked to be done. No towel change no nothing. I asked for refund and explanation nothing was given to me. Horrible experience for me and my family . Will never go back to best western
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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marti695 wrote a review Sep 2023
1 contribution
Fully renovated and large rooms with plenty of room to work. Convenient access to Highway 17. Was able to park directly in the parking garage and convenient to local restaurants for dinner. Would recommend.
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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charlesstuttig wrote a review Sep 2023
1 contribution1 helpful vote
We were not greeted as rewards members. When asked for our bonus gift we were told we could take a bottle of water or points. There was a coffee stain on the wall in the bathroom. We did not have enough towels or washcloths in our room. This was remedied when we asked at the front desk. The set up of the room was odd there was no place to hang a dress as the closet only accommodated shirts or jackets. There was poor lighting in the room. The only place there was Amira was in the bathroom. There was only one night table on one side of the bed even though the room was quite large. Breakfast room was also set up very oddly. Milk for cereal was in another section of the room by the waffle maker. Although they advertised a menu for breakfast it was not adhered to. The woman Laura working the breakfast area was fantastic but it was too much work for one person to do. Although there were three cereal containers they only had two types of sugary cereal. They seem to be missing the raisin bran. They ran out of waffle batter. There was no Coffee pot but rather a machine that dispensed one cup at a time. This caused a line for coffee at breakfast. There Wasn’t a pad of paper or pens in the room and when I asked at the front desk I was given one sheet from the best western pad of paper. This was our first travel since the pandemic and was not the type of experience we have usually found at best Western plus. This hotel needs to make changes to maintain their plus status.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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jcnolan57 wrote a review Aug 2023
Reno, Nevada1 contribution2 helpful votes
If you’re ok with your room being unclean and incomplete, this is your spot. Also doesn’t look like the pictures on the website. The manager was friendly and helpful as was the maintenance man, not the rest of the staff. Not my typical experience in a BW.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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JP wrote a review Aug 2023
Manteca, California82 contributions70 helpful votes
Have stayed here several times and will again despite the dip in service. Although the property was recently renovated the experience was not as good. Sadly the room cleanliness lacked, the light colored vinyl or laminate floors are much preferred for allergens and cleanliness but show everything as our room had various items including several dead bugs right inside the door against the wall to the next room. The sheets were ripped, the comforter between the sheets and bedspread had a 12 inch in diameter yellow stain (pee maybe?), and the bathroom had mold issues which may be hindered the very loud and poorly working fan. Breakfast quality has taken a dive. Previously there were open windows for the breakfast staff to communicate with guests but the renovation made those windows now walls. The coffee and beverage area are tucked around the hall to the elevator completely away from the rest of the breakfast area so it took us a while to find it. There is only a single coffee machine so a long line forms as people try to figure out the machine and then wait for their latte, etc. to brew. There were limited hot items including a bell pepper studded omelet (didn't try it as it contained cheese), bacon, some kind of potato (unsure it allergen friendly), and make your own waffles. No hard boiled eggs, cheese. There is a yogurt machine but it was out of service (sadly this means no choice of flavors or plain/unsweetened options). Alternative diet items are not labeled (chex didn't say what kind it was, found a gluten free oatmeal option mixed in with the others) or not advertised (discovered vanilla soy milk was available by asking). Sadly, due to the volume of the guests, the lone breakfast server Laura (fabulous and congenial as always), tried her best to keep refilling (hot items, napkins, utensils) and had to deal with shortages (someone didn't order milk and the notified manager hadn't made it to the hotel by 9 to bring any--sorry guy who I saw with a dry cereal bowl wandering around and opting not to use the chocolate milk--only option available). We have always like staying here because of the breakfast, location, and value but it is not what it used to be. Unfortunate.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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C158EVthomast wrote a review Jul 2023
Incline Village, Nevada4 contributions2 helpful votes
Be prepared for a $25 charge for early check in and an additional $100 Deposit”. And the parking garage was made for mini-coopers and filled with large SUV’s with hardly enough room to park. I had to get out with all my things before my husband parked the car because there was not enough space to open doors on both sides. Horrible setup so be sure to have a tiny car if you want to stay here. The second night, we were out all day and arrived back at the hotel about 9pme. There was no one manning the front desk and we had only 1 washcloth in our room and wanted a second one (for 2 people). We could see there was a room behind the front desk with shelving that held extra towels and washcloths. FINALLY, the same girl showed up and disappeared looking for housekeeping? To get us a washcloth instead of getting one from the room right there. We never did get another wash cloth because..... We got tired of waiting and went on up to ur room. Tried to use the toilet and it started to leak badly. We tried calling room service but no one answered so apparently there is no such thing. Called several times to the front desk BUT NO ONE EVER ANSWERED. My husband finally went back down to the front desk where there were several people waiting for help. Eventually he got the same young woman who said there was no one to help with the toilet so she would have to put us in another room. By now it is 9:30 and we really are exhausted. I went back down and was given a new room key on the next floor up and so far from the elevator and stairs! The same girl had offered to get us a rolling rack for our luggage to help with the move. Disappeared again, we got tired of waiting and trudged up to the new room totally exhausted by then. A two-room suite that was ot as good as our first room! First room quiet, second on a busy street with a LOT of noisy traffic! Heard music a good part of the night coming from somewhere. Horrible “Suite”! Another young couple with a small child was being moved to a new room at the same time and very displeased as well. In the morning we had to take showers where THERE WAS NO SHOWER CURTAIN, and no bathmat either. We chose not to get completely dressed and go down searching for an employee at 6:30 in the morning to get a shower curtain, knowing they didn't answer the phone and probably no one at the front desk and we didn't have time to waste waiting another 1/2 hour. Took showers which of course flooded the floor! Had we used all the towels to sop up the water. Considered the quilt on the bed but we probably would have been charged that $100 fee for damages. Towels such as there were, were thin and looked more like Motel 6. The coffee pot had not been cleaned and still had a pod in it! Breakfast was cereal & fruit and not what we are used to in Ashland Oregon at Best Wesern Windsor Inn, with a full service array including eggs, sausage and hash browns. Really – DO NOT stay at this understaffed, sub-standard hotel!
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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PRICE RANGE
C$175 - C$264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus all hotel santa cruz, best western santa cruz, santa cruz best western
LOCATION
United StatesCaliforniaSanta Cruz
NUMBER OF ROOMS
77
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Best Western Plus All Suites Inn - UPDATED 2024 Prices, Reviews & Photos (Santa Cruz, CA) - Hotel - Tripadvisor

Frequently Asked Questions about Best Western Plus All Suites Inn
Which popular attractions are close to Best Western Plus All Suites Inn?
Nearby attractions include Santa Cruz Art League (0.2 km) and Branciforte Plaza (0.3 km).
What are some of the property amenities at Best Western Plus All Suites Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western Plus All Suites Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus All Suites Inn?
Guests can enjoy free breakfast and free instant coffee during their stay.
Is parking available at Best Western Plus All Suites Inn?
Yes, a parking garage and secured parking are available to guests.
What are some restaurants close to Best Western Plus All Suites Inn?
Conveniently located restaurants include The Buttery, Hindquarter Bar & Grille, and Solaire Restaurant + Bar.
Are there opportunities to exercise at Best Western Plus All Suites Inn?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus All Suites Inn?
Yes, laundry service and self serve laundry are offered to guests.
Does Best Western Plus All Suites Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus All Suites Inn?
The staff speaks multiple languages, including English and Spanish.