Both me and my girlfriend contracted lice after staying here on 2/11/2012 (for Valentine's Day). I called corporate to report the issue and they transferred me directly to the hotel manager, Rick Aubert. Rick not only failed to offer an apology, but was extremely rude and upset that I called corporate before reporting to the hotel first. I called back... More

My husband and I stayed here for 2 nights for our first trip without our 1 year old. Let me start with the things we liked about the hotel: great location (located right next to the freeway, shopping and restaurants right across the street and more shopping and restaurants just a few miles away); the staff was very friendly (as... More

My wife and I recently visited the Santa Rosa area to do a little wine tasting and stayed at the Hyatt. This place was fantastic! Friendly staff, good happy hour at the restaurant next door and centrally located next to 101. If you are looking to have a good time in wine country, I highly recommend you stay here and... More

This was my first time in Santa Rosa so I didn't have any real expectation going in. I was pleasantly surprised. This was a sharp looking property, clean and updated. The front desk staff were professional and friendly. The bed wasn't the most comfortable bed, but it was okay. I was surprised to find that the rooms were very soundproof.... More

From the pre-planning and booking - to the execution while at the hotel, it was flawless! The staff and exceptional service definitely exceeded our expectations. The hotel grounds are beautiful. We had a well manicured lawn & garden area outside our boardroom, it was very nice. The food & beverage was great as well. The hotel rooms are very clean... More

Stayed for 3 nights. New Years party with 20+ people in the next room started around 1am and was allowed to go on until after 3am despite calls to front desk. Night manager looked and acted unprofessional (Manager at a Hyatt with scraggly hair and a hoodie? Wow.) Several people smoking both cigarettes and marijuana in the hallways all weekend.... More

We stayed here for 1 night in October 2011. We had a power outage at our home and needed a place for my Mother and I to stay while the issue was resolved. The staff was very friendly and quite helpful in accommodating us in a short notice. This is not a usual Hyatt hotel, and that is OK. The... More

Stayed here for one night - had a poolside patio king room. Very comfortable. Modern elegant wood furnishings are not run-of-the-mill chain hotel. Very nice airy decor. CLEAN and not musty smelling for a ground floor room. Staff was very friendly and accommodating. More

Stayed at the Hyatt Vineyard for 2 nights in December 2011 - 4 girls in a double suite enjoying a wine country getaway. For Sonoma, Russian River for Pinot Noir and Dry Creek for Zinfandel are within acceptable distances - 10 miles for RR and 15 miles for Dry Creek. - very close to 101, easy to find. - less... More