I have stayed here multiple times in the past. As a Platinum Elite member I did ask for a 1st floor room this time because I was traveling with a lot of luggage. The room was tired. The closet doors were broken and unable to be opened. I do not believe this hotel has been updated to reflect the new... More

Overall very impressed! Waterfront property but no "big deal" just a nice ambiance. Rooms were well appointed, clean and bug-free (a plus in Bay area). Beds were comfy. Well situated for San Fran via 101, very close to Genentech/baybiobiz - easy to get to Airport (good Shuttle service) - easy access to freeway. BART runs alongside....try to get rooms on... More

I found this hotel useful - it was nicely located, close to SFO airport and also close to the highway. I found the service in the hotel good - they were able to sort me out quickly and were helpful when I asked for advice. I certainly didn't find it any better or worse than comparable Marriott or Hiltons... More

I don't know where to start, nor do I know where the people who gave this hotel good reviews stayed; must be the hotel shown on Marriott's website because the actual hotel bears no resemblance to Marriott's web photos. Worn is one thing - this was downright dirty. We are Silver Elite Reward members and own two Marriott timeshares; so... More

My boyfriend and I came up for our anniversary. I called with a special request for a higher room overlooking the water. Instead they cancelled the reservation. After finding another room for us for our quick two day trip, we go to check out (barely staying at the hotel at all) and they have charged us for salads or sandwiches... More

My boyfriend and I were there because he was taking a written test as part of his application process for SFPD. At midnight, the fire alarm went off. After about a minute, it shut off. Finally got ahold of the front desk and they said it was a false alarm. Then at 12:30, the alarm goes off again and turns... More

About what you'd expect from a Courtyard. Clean rooms, free internet and a comfortable bed. The staff was friendly and the parking was free. It was just a few miles from the airport and the rooms were quiet. There was an outstanding walking/running trail outside of the hotel that went around the bay. The hotel was up against the bay... More

Positives- great walking path Very quiet Decent restaurant with pretty good selection and specials Very nice shuttle driver and all staff very helpful Clean room Decent bed-not a heavenly bed, but fine, I slept well Made to order omeletes (13.95 breakfast buffet) Easy internet, free Happy hour Decent cable channels and tv (HBO) Finally a hotel with a decent iron... More

After staying at the W hotel I must admit I was dreading this. Located next to the airport, freeway and with the CalTrain going straight past the front door this looked like a disaster waiting to happen! Good noise insulation put pay to the trains, planes and automobiles and the fact I was on the quieter side of the hotel.... More