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Sonesta Denver Downtown

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Traveller (143)
Room & Suite (111)
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Hotel direct offer!Goodbye Winter.
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About

#79 of 163 hotels in Denver
Location
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Value
GreenLeaders Bronze level
Indulge in the warm, urban style and inviting boutique feel at the Sonesta Denver Downtown. Graced with city and mountain views and inspired by the vibrant energy of the city, our hotel retreat is dotted with inviting spaces for you to lounge or mingle, all in a refined and sophisticated setting. No matter what brings you to Colorado's capital, this is the ideal venue for business meetings, social events and cultural exploration. Enjoy amenities and services you won't find at any other downtown Denver hotel. Relax by our outdoor rooftop heated pool (will close for the season on September 18th), featuring 360-views. Savor locally sourced Spanish tapas, Charcuterie plates, and regionally inspired farm-to-fork cuisine at The Lockwood Kitchen and Bar. What's more, our eco-friendly property is passionate about energy reduction, with enhanced lighting efficiency, low water-use facilities and more.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Car park
Wifi
Pool with view
Outdoor pool
Restaurant
Breakfast available
Banquet room
Meeting rooms
Convenience store
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Dining area
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish, German
Hotel links
Special Price:Goodbye Winter.
332Reviews47Q+A54Room tips
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Sarah-Ryan1 wrote a review Mar 10
Las Vegas, Nevada157 contributions112 helpful votes
Stayed here for business. The main reason to choose the hotel is location & close proximity to the convention center. Pros: -Rooms are a good size, especially the king suite. Great space if you are staying several days for a conference. Functional space with small couch, etc. I used the whole space. -Staff was incredibly helpful over the phone prior to my stay because I needed to add a night (separate payment). Great to be able to get a person on the phone easily. -Walking distance to convention center (main point of staying here). Also walking distance to many bars, restaurants, 16th street pavilion/mall, about a 15 min. walk to the denver art museum. Walking distance to a grocery store. So, a convenient location. -I felt okay walking around here alone at night as long as I was going a block down the way which was more crowded. I wouldn't linger though. -The housekeepers deserve a raise. They are working their tails off. They were also very helpful. Bartenders were also excellent, friendly. -Front desk staff was a little hit or miss, but mostly helpful. -Best if you do not have a vehicle to park because that will get very pricey. -I was able to request a fridge which was necessary, so make sure to do so if you are staying longer & need that. -Reasonably quiet, especially if you are on a higher level. Cons: -Obviously a very old hotel that has had some renovations. However, elevators were terrible. There was only one button working, so you had to basically run over to catch the ones further from the button. Fine for me, but not okay for anyone w/mobility issues (which I observed). The elevators were also incredibly slow & stairs difficult to find. No stairs on some of the ground levels so that was just confusing. -I would say that the higher level rooms are better, but then you have to deal with the elevators ha! -Room key had some malfunction. Just seemed like a lot of small electrical/practical issues in the hotel because it is older. -No fans in bathroom. Just a strange decision. -Gym needs some attention, a lot of the equipment was broken or partially non-functional. Just needed some upkeep in general. Very hot in the gym areas, it really needs a fan or other air circulation. -There are other properties in the area that are higher quality for similar price, so this one just seems a little outdated & overpriced in comparison to the area. My employer covered cost except for one night. I just added a night for convenience, but probably would not pay for this hotel myself since I know better now. Overall: Okay in general if this is where you end up for a convention/business, etc. If you have another option in the area, you might find higher quality a block away.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SonestaDenverDTGM, General Manager at Sonesta Denver Downtown
Responded 1 week ago
Sarah-Ryan1, your insightful feedback after your stay is appreciated. It's pleasing to know you found our location to be potentially advantageous and our team members went out of their way to make your stay productive and satisfying. However, it seems some elements of your stay didn't quite meet expectations. We understand your points regarding the elevators and will certainly ensure these are reviewed. We also value your comments about the onsite gym facilities - it's essential these meet guest expectations. We're taking note of all your points to ensure we offer a better experience for guests in the future. We hope we can welcome you back again, offering a more seamless and comfortable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JessicaSoto ELVS wrote a review May 2023
14 contributions4 helpful votes
Hotel's Favourite
Maria gave exceptional customer service for me today! Being a travel agent i book a ton of rooms everywhere and sometimes front desk can be tricky to work with but not Maria! She went above and beyond for my needs and honestly she was super sweet and took care of everything in a timely manner. More front desk agents should learn from her as she was the hero of the day. Highly recommend this hotel for personal or business travel. Ive booked a group here before and my individual reservation and everyone is exceptionally nice to work with and I couldn't ask for a better hotel partner.
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Date of stay: May 2023
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from reviews+sonestadenverdowntown@thesocialstation.com, General Manager at Sonesta Denver Downtown
Responded May 13, 2023
We appreciate the outstanding review, Jessica! Were so glad that you chose to stay at Sonesta Denver Downtown. Its wonderful to know that MAria had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, and were delighted to know that she went above and beyond in this regard. We cant wait to see you again soon so we can share another excellent experience with you soon. Have a beautiful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HollieK wrote a review Nov 2023
Sterling, Colorado86 contributions35 helpful votes
+1
Usually love this hotel but this trip left something to be desired. The cleanliness was not where it should have been and though the room was updated it seems the contractor missed a few spots. With prices what they are I expect better! The hotel is very nice a convenient location.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SonestaDenverDTGM, General Manager at Sonesta Denver Downtown
Responded Nov 19, 2023
We appreciate your feedback. It's regrettable that your recent experience didn't live up to your previous visits in terms of cleanliness and room condition. We value your expectation for quality, and rest assured, this feedback will be shared with the team to ensure improvements are made. Despite these instances, we're glad you still found our location convenient. We hope to provide a seamless stay on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jaime G wrote a review Oct 2023
1 contribution
We are Hilton Diamond members as we travel for pleasure and business a lot. However, when a friend recommended the Sonesta Downtown Denver we thought we'd try something new. NEVER AGAIN. From the service, to more importantly accommodations this stay was by far the worst we've ever experienced. It started from the moment we tried to check in early at 9am after long flight (which I arranged days before even agreeing to pay the $50 fee) when we got to hotel, they couldn't check us in because the computers were down. We were told we wouldn't be able to check in until noon. When we got back to hotel at noon, we were given a room and going to only be charged $30 instead of $50. When we got to the room the water was white like 2%-skim milk. We called downstairs they were supposed to look at it when we got back to room around 3pm it was still white. I again called downstairs they said they would move our room, so we moved floors up. This room was a lot smaller than the previous one and looked like it was under construction. Headboard wasn’t fastened to wall. No dresser, fridge just in mid of room. It looked like the room should’ve been out of service as there is construction in the hotel. The next day (Thursday) none of the power worked on desk area, lamp, Keurig and the toilet latch was coming off, so you had to manually lift the ceramic top to flush. After calling many times to let them know what was going on nobody answered I went downstairs let them know my frustration and every issue with the room which they assured me they would take care of by the time we got back. When we got back around 10pm NOTHING was taken care of so again no electricity in half of the room, nonworking toilet and of course NO ANSWER at front desk. We couldn't get up early enough to check out and be done with this horrible experience and what do you know, NO HOT WATER so we had to take ice cold showers. Again, called downstairs and NO ANSWER, we went to front desk to check out and nobody was there. We couldn't wait as we had a flight to catch. Since this happened, I have left 2 messages with DOS, 2 with front desk to have GM call me and have not heard a word in 3 days. The service and accommodations at your property are beyond unacceptable. We will NEVER stay at a Sonesta and will let all friends, family, clients, and business peers know about our horrible experience.
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Date of stay: October 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Juliet P wrote a review Oct 2023
1 contribution
Nice hotel. Clean room and comfortable bed. The staff was okay. No one was at the front desk when we arrived, they appeared from the back after a couple minutes. They were less than helpful when we asked for assistance getting a pedicab; told us to Google it.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SonestaDenverDTGM, General Manager at Sonesta Denver Downtown
Responded Oct 30, 2023
155julietp, it's great to hear you found your room both clean and comfortable. We regret to hear that you found the waiting time at reception and the assistance you received less satisfying. We strive to promptly serve our guests and provide information needed. We value your feedback as it helps us improve our service. We look forward to having another opportunity to host you better in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tamtom T wrote a review Oct 2023
4 contributions4 helpful votes
We arrived on a Wednesday evening and left on Friday morning for a brief business trip to the Denver area. The hotel is in an excellent central location, and the room was well maintained and comfortable. Unfortunately, we need to ding it stars because of the problems with the breakfasts. Our reservation included "complimentary breakfast." The first morning, although it wasn't crowded at all, the restaurant took an hour to serve our meal, so my wife had to reschedule a business meeting. That evening, we asked the front desk whether we could pre-order breakfast to avoid another delay. They told us the restaurant was supposed to offer a buffet. Next morning, we arrived and found there was no buffet, although this time they did manage to serve us within about 20 minutes. We overheard someone from the hotel talking with restaurant staff about the recent change from buffet to full service, which evidently was a surprise to them. To top it all, when we checked out we found our "complimentary breakfast" did not actually cover the tips. That must have been in some unnoticed fine print of the reservation, but it wouldn't have mattered if it had been a buffet like they were expecting. We paid with hotel meal vouchers and we were assuming those would work same as cash, since nothing on them said anything about not including tips. I used the hotel's website to report this bad experience to the management. The site claims they respond within 48 hours, but I got no reply within a week, not even thanks for the feedback. Based on the above, I have to rate the management of this hotel as slightly "out to lunch."
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: If you have complimentary breakfast, go over the details with the front desk of both hotel and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SonestaDenverDTGM, General Manager at Sonesta Denver Downtown
Responded Oct 22, 2023
Tamtomt, thank you for sharing the nuanced details of your experience at Sonesta Denver Downtown. We're glad you appreciated the advantageous location and the comfort of our rooms. We apologize if your breakfast experience didn't match your expectations, and we understand it could have been frustrating to find differences in service style and coverage. Our aim is to always offer exceptional service and clear communication about what's offered with our inclusive meal packages. We will address this area and see where improvements can be made. Furthermore, we regret that there seems to have been a delay in responding to your feedback through our website. We assure you this is not indicative of our usual standard of service. Your concerns are being addressed, so we can prevent situations like this in the future. Considering your feedback, we hope that there will be another chance to serve you better in the future. Your satisfaction is important to us, and rest assured, we're committed to monitoring our services and making improvements as necessary.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Great_Beer_Now wrote a review Sep 2023
Houston, Texas5437 contributions12110 helpful votes
+1
I make at least one trip to Denver, Colorado each year and this time around, I decided to stay in a hotel in the downtown area, for convenience’s sake. My choice was the Hotel Sonesta Downtown Denver. This is a large, 21 story hotel with most of the amenities you need for a comfortable stay. The hotel has a pool, fitness rooms, business center, restaurant, and bar, plus several meeting spaces for groups. There is a parking garage onsite, but the daily parking rate is high, so unless you need to drive places, I recommend not getting a car. I arrived here via the airport and purchased an inexpensive train ticket to Union Station, then walked to the hotel, to save money. As for the rooms, I stayed in a room with a single king bed. I found it comfortable but I did have to adjust the AC a few times to get it just right. I noticed, too, that they do not clean your room and change the sheets each day, like many other hotels. I didn’t mind. I was the only one staying there and it wasn’t necessary to have housekeeping each day, but this is something to keep in mind. Probably the best reason to stay at the Hotel Sonesta Downtown Denver is the location. It is located close to everything and is just two blocks away from the 16th Street Mall. I attended an event at the Colorado Convention Center and it was only about a 5 minute walk away. The hotel is about one mile from Union Station, so it’s within walking distance, at least for me. Anything else you need, beyond downtown, may require an Uber but like I said, considering the cost of car rentals and parking, I think transportation via rideshare and on foot is your best choice. I like the prompt check in and check out at this hotel and I appreciate that the front desk was willing to tag and store my luggage for me, since I arrived too early for check- in. Overall, I enjoyed my stay at the Hotel Sonesta Downtown Denver and I will certainly consider this hotel again for future lodging in the Mile High City.
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Date of stay: September 2023
Value
Location
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
9 Helpful votes
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Response from SonestaDenverDTGM, General Manager at Sonesta Denver Downtown
Responded Sep 29, 2023
It's delightful to hear about your positive experience at Sonesta Denver Downtown. We pride ourselves on conveniences provided to our guests, and we're happy to serve as your downtown Denver hub. We're glad you found value in our amenities, as we diligently work to fulfill our guest's needs. It's wonderful you could enjoy both our fitness facilities and proximity to popular landmarks. Our location does indeed make exploration easy! We appreciate your honest feedback regarding your room entirely. Adjustments to services such as room cleaning frequency are meant to cater to a variety of guest preferences. We understand everyone has different comfort levels and try to respect these differences. Your praise for our swift check-in/out process and collaborative approach to luggage storage is appreciated. Our team members aim to provide every guest with accommodating and efficient service. We look forward to potentially hosting you again at the Sonesta Denver Downtown during your future visits to our vibrant city.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard C wrote a review Sep 2023
1 contribution
Good location, but lots of negatives. No dresser or anywhere to put things or more than a one-nighter. Only 2 working ice machines in the whole building. They ran out of coffee. One elevator (of 4) not working, and 2 of the other 3 ran without the key card security. Loud music running all the time by the pool (which some people might appreciate but we would rather have had quiet). Staff was not unpleasant but also in general didn't have the cheery customer-service attitude we typically see. Also one of our friends had to move from her room on the 6th floor because it was vibrating constantly.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SonestaDenverDTGM, General Manager at Sonesta Denver Downtown
Responded Sep 3, 2023
Richard, it's clear that your stay didn't meet your expectations and we understand the importance of having comfortable and reliable facilities during a stay. We're sorry to hear about your issue with the ice machines and about your friend's room. Your comments on the elevator system and poolside ambiance have been noted as well. On the subject of our team members, we strive to maintain a friendly and welcoming demeanor at all times. Your feedback will be reviewed and constructive action will be taken. We appreciate you bringing these areas of concern to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicholas B wrote a review Aug 2023
Nederland, Colorado119 contributions33 helpful votes
Good location in Denver, right on the fringe of being in the center versus being on the cusp . The value is good for the location and you can walk to most attractions. My review is only average at best as the person who checked us in was not only not friendly but downright rude. Not the way to start a visit, its too bad as I have good experiences at other Sonesta hotels, but this was unacceptable. If you can get a hotel another block or 2 to the West that is a better location but it probably costs more. Honestly, if my check in experience had been even average I would likely have given the rating a 4, as they don't claim to be a high end hotel compared to others.
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Date of stay: August 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SonestaDenverDTGM, General Manager at Sonesta Denver Downtown
Responded Aug 22, 2023
453nicholasb, it's disheartening to learn about your encounter during check-in. As a hotel that consistently endeavors to provide warm and friendly service, this is certainly not the level of hospitality we aim for. Rest assured, your feedback has been taken on board for further training for our team members. We're pleased to note though, that the location and value met your preferences. Should you give us another opportunity, we'll strive to provide you with the positive experience similar to other Sonesta hotels you've stayed at.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mrs B wrote a review Aug 2023
Plymouth, United Kingdom23 contributions46 helpful votes
Perfect stay - only fault we can mention is waiting for slow elevators. Excellent location and very happy with the staff, cleanliness, swimming pool and overall vibe. Special shout-out to Henry the dog who helped out on reception, such a cutie.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SonestaDenverDTGM, General Manager at Sonesta Denver Downtown
Responded Aug 16, 2023
Ginlover111, it's delightful to note you had such a great experience at Sonesta Denver Downtown. We're thrilled you appreciated our vibe and cleanliness, along with our prime location. It's also wonderful that you recognized our beloved team member, Henry. However, we acknowledge your comment about the speed of the elevators, and appreciate your understanding. We're eager to welcome you back for another outstanding experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$184 - C$296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza denver, denver crowne plaza
FORMERLY KNOWN AS
Crowne Plaza Denver
LOCATION
United StatesColoradoDenverCentral Business District
NUMBER OF ROOMS
380
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Sonesta Denver Downtown - UPDATED 2024 Prices, Reviews & Photos (CO) - Hotel - Tripadvisor

Frequently Asked Questions about Sonesta Denver Downtown
Which popular attractions are close to Sonesta Denver Downtown?
Nearby attractions include Delicious Denver Food Tours (0.4 km), American Museum of Western Art (0.4 km), and The Dinner Detective Murder Mystery Dinner Show - Denver, CO (0.3 km).
What are some of the property amenities at Sonesta Denver Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sonesta Denver Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sonesta Denver Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sonesta Denver Downtown?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Sonesta Denver Downtown?
Conveniently located restaurants include 54thirty Rooftop, Corinne Restaurant, and Maggiano's Little Italy.
Are there opportunities to exercise at Sonesta Denver Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Sonesta Denver Downtown located near the city centre?
Yes, it is 0.5 km away from the centre of Denver.
Does Sonesta Denver Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sonesta Denver Downtown?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Sonesta Denver Downtown?
Many travellers enjoy visiting Epic Escape Game Denver (2.1 km), Molly Brown House Museum (1.1 km), and Denver Union Station (1.4 km).