Listen up the construction makes check in a mess,and that's part of the experience,sorry comp valet parking is no improcement,the room had no Internet guest service was no help,read this like other travelers dial on comfort had NO EFFECT bed very hard no one slept well in the family....Checking out no asked how was your stay....I got a discount room...
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First, I want to thank you for taking the time to write a review about your experience at the hotel. I also want to apologize that we didn't meet your expectations while you stayed with us. Based on the construction for CItySet we felt that the best service answer was to offer the complimentary valet service. We are always looking...
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I stayed here for 1 night on 11 December. Getting to the front of the hotel was slightly challenging due to construction, but following the signs got me straight to the valet. The valet was very courteous and helpful, they unloaded my luggage and assured me that my car would be available to me 24/7. I could call ahead and...
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Thank you so much for taking the time write about your experience at the hotel! I'm glad to hear you had such great service at breakfast as did our other guests. Our staff is our greatest asset. We look forward to seeing you in Cherry Creek again.
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I used to travel every week for business and I am a Hilton Honors member, so I have stayed in my fair share of Hiltons. I felt that this Hilton Garden in was top notch in it's class. It's brand new, so you get the benefits of being in a brand new building - i.e. no grimy corners and broken...
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Thank you very much for your review of our hotel. I am glad you experienced the hotel and the surrounding area. We are very proud of the steff we have as they make the hotel. I'll be sure to pass this along to the staff in our next meeting. We look forward to seeing you again in the future.
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NOTE: MAJOR CONSTRUCTION ONGOING INTO 2012
No handicap parking due to construction and very long walk to the front door even with the valet parking. Had some snow overnight so I called down to the front desk and asked to have car cleared off and ready to go. When we got downstairs the car was still parked way out in...
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I want to thank you for taking the time to write your review of your experience at our hotel. I understand the frustration you experienced at our hotel while staying with us. Although we are excited for our new CitySet development, we understand that there will be challenges getting through it at times. We are consistently trying to improve our...
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This is my favorite hotel in Denver when I travel with my family. We can share a room since they have 2 queen beds in 1 room and the breakfast is great and the indoor pool is a + for the kids. Everything is new and contemporary. Last time I was here they unfortunately started a construction (Marriott) across the...
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Thank you for taking the time to write your review. I'm glad everything was good with your recent stay at the hotel. We are definitely excited about the CItySet project and what it will have to offer our guests! We look forward to seeing you on your future trips to the area.
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Pros: An inviting, modern-art-type lobby, HDTV in the room, free business center, decent fitness center (also free) and free WiFi.
Cons: The restaurant breakfast buffet was a disappointment. Made-to-order omelet was way overcooked. Fruit selection was minimal and "breakfast potatoes" were French fries. The construction makes it difficult for vehicles to drop off passengers. Room is too narrow; we keep...
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Thank you for your review of our hotel. We will be talking about the challenges you had in our next service meeting to ensure that all items are cooked correctly. I hope that you will try us again on your next visit to the area so we can show our improvement.
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New slick and shiny hotel with great rooms and service - Breakfast 1st class and a cosy bar
Fireplace in a modern open foyer and loads of great restaurants in Cherry Creek - it doesn't get any better than this!
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Thank you very much for your review of the hotel. We are proud of it's unique decor and of our staff. We look forward to seeing you in the future.
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We spent 2 nights at this hotel. We were supposed to be there 3 nights, but checked out early and changed hotels. In part this was to be downtown, which was more convenient, but mostly it was because the bed was so terribly uncomfortable that I woke up with an aching neck and back 2 days in a row! It...
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Thank you for your review. I apologize that the Garden Sleep System Bed did not seem to be working in your room. I can understand how frustrating a bad night's sleep can go, we will inspect this bed to make sure it's working properly for future guests. We have begun on the new CitySet development behind the hotel and I...
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Exceptionally nice hotel. Wonderful staff who really try to take care of guests. We stayed 3 nights, and the only problem was the valet service had trouble finding our vehicle one morning. The hotel quickly arranged for a cab which they paid for, gave us a generous credit on our bill for the inconvenience without us even asking for one,...
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Thank you for review of the hotel. I'm sorry we had the problem with your car, however, I'm glad we took care you well. We have actually brought this instance up in training meetings. We look forward to seeing you on a future visit to the area.
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Rooms were great, fast internet connection, lots of shopping and restaurants within waking distance, and a Panera at the base of the hotel...what more could you want. When I come back to Denver on business this is where I will stay.
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Thank you for taking the time to write a review of the hotel. I'm glad you enjoyed the area, and I actually had lunch today at Panera and it was great! We look forward to seeing you again on your next trip to Denver.
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