Thank you for your input. I was troubled to find that your family felt unsafe in our hotel construction area. There was, of course no work in process at 9PM. It's unfortunate that due to the very busy period we are experiencing, we could not offer your family a more suitable room. While the construction is a bit of an... More

Thanks so much for your review. I'm happy that you enjoyed your stay while visiting your daughter. The Best Western PLUS Crossroads Inn and Conference Center has been a proud sponsor of UNC Athletics for several years. Please let us know if we can host you again, and GO BEARS!! More

I am so excited to hear that you had a positive experience planning and attending your recent event. Our conference planning department strives to offer you personal service in order to meet your specific needs. We pride ourselves in being large enough to serve, but small enough to care. More

We appreciate your input. It's unfortunate that, until our room refreshing project is complete, there is a disparity between the different wings of the hotel. Soon, the room you occupied will match up to the quality of your companion's room. Our drink coupons are affixed to the television, so that they are noticeable to our guests upon entering the room.... More

Thank you for your review! Your entry to the hotel was affected due to our improvements that are currently taking place to the parking, grounds and entry to the property. I'm happy to hear that this did not negatively affect your stay, and these projects will be completed very soon! I apologize for the inconsistency in your service level, we... More

Betty, Thank you so much for the kind words! We are so glad you enjoyed your stay with us. Kind Regards, Kyle R. Murray General Manager More

Thank you for your recent stay with us. I am sorry to hear that you had a less than stellar experience. I know how frustrating it can be to not have internet access. The reason our wi-fi was temporarily unavailable was due to the fact we recently installed a brand new "Ruckus" wi-fi network. Ruckus is literally the fastest and... More

It's terrific that you were pleased with your stay! We pride ourselves in offering the highest level of customer service, and strive to continue the improvements to the property that result in a pleasurable experience for our guests. Thanks for the comments! More

Thank you for your review. I'm sorry to hear that your room was drafty, and that the heater was loud. We would have been happy to get you a different room. We are currently working on replacing weather stripping on the outside entrances, and tuning up the heaters. I am certain that on your next visit, these projects will be... More