I was in town with my husband for a work trip and thoroughly enjoyed my stay! We did not stay in one of the cabins, but our room had a quaint cabin feel with a very nice kitchenette. If you want a more "homey feel" from your hotel experience, this is the perfect place. Recent motels I have stayed in... More

My second stay and I still love the place, great location by the river sporting goods store and liquor store and hiking stayed in a cool cabin, looked remodeled/ liked the hot tub/staff was nice/breakfast was included front desk gave me a discount coupon for the local hot springs

The windows in our room were old and sealed so we were unable to sleep with any fresh air (or risk leaving the door ajar which did not feel safe). One look at the carpet and you know you must wear socks at all times. Thin, worn bed sheets over a soft mattress that felt like foam. Otherwise, it seems... More

The customer service we experienced is beyond words. I've never been treated so poorly by anyone in the hotel industry. Not ever. During my conversation, I was informed, you pay when you check out. This was not case! Like most hotels, I'm sorry if this does not apply to motels. This was our first experience in a motel and our... More

Motel rates are way too high. We are on vacation and have stayed in many place, but this was by far the very worst. The room we stayed in was unclean and extremely dated, for the price Will never stay here again.

Our room was in the back of the property which made it very private and quiet. The property has several bungalow type of cottages but we chose the cheapest option, which couldn't have been more perfect. The room was spacious with both queen and king sized beds. There was a kitchenette as well. The only complaint I have is that... More

Please be aware of this place. Way under value- not the idyllic experience they profess on their website!!!! This hotel was the last 1-3 star motel/hotel I stayed at on a 3 week road trip. I've been to Pagosa Springs town before and have stayed at other 1-3 star places. I am really sorry to say that from the 20+... More

Maybe we expected too much, but we have been disappointed. The staff was very nice and friendly but especially the "original rooms" were pretty much run down. Even though we changed rooms to a more modern one we did not feel comfortable at all. Anything in the room was dusty and there was an awful smell we couldn't adapt to.... More

In the middle of a househunting/camping vacation we found ourselves with a very sick pup and a very fair but unexpected vet bill. On the vets advice we sought a pet friendly "cool" room close to the hospital and amenities. What a blessing the San Juan was! Especially just coming off the labor day weekend! Melissa met us with compassion... More