We stayed here on August 5. 2011, for a billiards tournament, and have been fighting for a refund ever since. When we opened the door of the hotel room a horrible mildew smell took over! When we got in the room, my eyes immediately started watering. We called the front desk and told them we could not stay in the... More

The room's safety lock was completely broken off the door. I reported it to the front desk and was told twice that she was sending someone to repair it. I waited 45 minutes and went to the front desk again to request either the door be repaired or be moved to another room. She picked up the phone and "suddenly"... More

The worst storm to hit Connecticut happened on Oct. 29, 2011. Some of CT is still without power as of today Nov. 7. We were "lucky" to have found a couple of rooms at the Clarion - which by the way - this property has been under many, many, many names. They were turning away people left and right, they... More

We were in town to see a football game and did not have a good experience with this hotel. We arrived in our room to find a toilet clogged and full to the top of the bowl with feces in the water. The beds were messy and room had obviously not been properly cleaned and checked. We stayed for two... More

I found this hotel at secure stay 123. They have a great stay, park, fly program. It is off of 91 but it took the van about 6-8 minutes to get us to the airport. This clarion was recently renovated and it showed. Very nice rooms; very clean and quiet. Van shuttle leaves every half hour 24 hrs a day.... More

The hotel is very run down and dirty. The paint is chipped and everything is old. The room was not clean and the carpets were worn and stained. The hair dryer did not work nor the outlets for the coffee pot. The lamps were dented and torn. You could hear the people in the next room and kids were running... More

I have no idea what his name is, but he barely spoke English & was very rude the night of our arrival, & in the morning when we went to inquire about the airport shuttle, he was hiding in the back room, refusing to come out or answer the phone. When the shuttle driver went in, he finally came out.... More

while in the shower we noticed that a fairly large section of wallpaper was attached with 2 pushpins and scotch tape. After lifting in back, we found black mold!! If that wasn't enough, black mold covered the entire back of the tub mat. when we brought this to the attention of the front desk clerk, he stated that it was... More

I remember when this hotel was Best Western. Fond memories going back to 1976 ! I was a student at St. Alphonsus College, Suffield, CT. I have had stayed at this hotel numerous times. Ray who used to work at this hotel when it was Best Western was the man who ran the van to the airport, very nice person.... More