Staff undertrained, hotels rates extremely overpriced, view is fair, restaurant food is ok but again overpriced and staff is undertrained. No comparison to Waters Edge. They really need to rethink the hotel rates- totally overpriced at $375 pet night.

I was able to get a special winter rate but even at an off-season price I was not thoroughly impressed. front desk: staff was confused with how to use a gift card. we also called down to front desk twice from our room and no one answered or called us back. elevators: I understand that the elevator goes down an... More

We stayed at the Madison Beach Hotel for a couple of nights and it was an experience. The hotel is very nice, the staff is very courteous and the amenities are nice. Our room was well appointed with king sized bed, two wing back chairs, flat screen TV with Dish service and balcony. The bathroom, oh baby! The bathroom was... More

No valet greeted us upon arrival. Confusing, utterly ridiculous check-in, television with no channels...you have to pay for them? We opened those great big balcony doors to a blast of cigarette smoke from our neighbors who peppered their speech with words like "screwed" and friggin." We asked for sunchairs to be brought out to the beach. We were told "it's... More

My husband surprised me with a weekend getaway to this hotel, and I couldn't have been more excited. We had spent a weekend there several years ago and loved it, and I was sure the recent and extensive renovation would make me love it even more. I was wrong. First, the good stuff. The location remains unbeatable, and the views... More

We stayed at the Madison Beach for one evening to celebrate an anniversary. The staff was welcoming and helpful from start to finish. The accomodations were beautiful, nice accesories, and a great view of Long Island Sound. The food was very good, and restaurant service was excellent. The ambience was great, with views of the Sound and pleasant outdoor dining... More

Arrived from work on Fri PM (around 8PM). Valet took my car, luggage....I checked in...and my jaw dropped when I saw my room! Sleigh beds! A private balcony overlooking the water (all rooms do) with really cool louvered sliders instead of curtains. I went to dinner around 9. Always feel a little uneasy dining alone, but I was made to... More

I recently re-visited this property and must say this is now being run like the first class operation I thought it would become. There must have been a chef change because EVERYTHING was so much better. I even noticed the chef visiting a table or two which I love to see! My newest thing for restaurants has been meat and... More

This relatively new hotel, built to look as though it has been here for decades, is charming, clean and spacious. The service is excellent--helpful and friendly employees were always there to answer questions or take care of requests. The room itself was large, bright, perfectly clean and exceptionally comfortable. It had a deck overlooking Long Island Sound (though it was... More