From the outside this HIEx is plain but inside it is warm and welcoming. The young lady at check in was so sweet and helpful, a great asset to the hotel. Our room was very nice, clean and large with an additional seating area. We visited Mystic Seaport to enjoy all that it has to offer. The stay was surprisingly... More

This hotel is in a great location next to the little shopping village and some restaurants. Unfortunately, it rained and we weren't able to take advantage of this perk. We did go next door to The Boathouse restaurant and had a nice meal. When first walking into the hotel the smell of air freshener is overpowering. My first thought is... More

Stayed over after a day at the aquarium. Got a room on the first floor right by the pool. Room was ok. somewhat over priced for a basic room. not super fancy. Sleeping in was impossible. Whomever was manning the front desk seemed to be slamming doors and drawers all night long and as soon as the sun was up... More

Stayed here for a week at the end of Feb 2013 for a business trip. Checkin - fast, efficient, friendly. The lady on the desk when I checked in was just lovely. It was sorely understaffed though, often no-one at the desk when I returned for the day, so any issues or just simple questions could not be answered. Parking... More

I called the front desk and booked a room for my family. Two queen beds and one pullout couch( $106 per nght) as there are two adults and three children. When we arrived at the hotel, after a day at the Bronx Zoo, at approximately 8:15 pm we were tod they had our room with a king size bed and... More

The place was very clean & centrally located! Staff was friendly and helpful. Pool was on the smaller side but my son enjoyed it! Just a short walk across the street to mystic village. Mystic aquarium was also on the same street which we enjoyed. But I will review that separately.

I booked my jacuzzi room with reward points so I could relax after a rough week on the road. When I checked in, I noticed two wine glasses (yes, real glass) near the spa. Then, to my absolute surprise, I found a bottle of chilled Prosecco in the fridge. Can a week end any better?? The room was very, very... More

Stayed here for one night on our way from New York to Cape Cod. Although its on the outskirts of the old town, our stay here was good. The girl on reception was extremely helpful and friendly. Our room was larger than average and accommodated me and my family well. Having been travelling for over a week I used the... More

This hotel just seems a bit neglected. As a frequent traveler I know what to look for, and this hotel had a few strikes against them from the start. As soon as I opened my mini fridge I found an old half-drank frozen bottle of soda from the previous guest. Behind one curtain was a used band aid. In our... More