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All 14 Norwalk hotels »

Hilton Garden Inn Norwalk

3.0 of 5
560 Main Avenue, Norwalk, CT 06851
Hotel amenities
Ranked #1 of 14 hotels in Norwalk
4.5 of 5 stars 93 Reviews
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93 reviews from our community

    Trip type
Traveller rating
    52
    34
    3
    3
    1
Date Rating
PJBSCH
PA
Senior Reviewer
9 reviews
2 helpful votes
4 of 5 stars Reviewed 15 January 2012

A great location. Fairly clean, although some things could have had more attention, bathroom floor was not clean, dust underneath mini fridge, drinking glass cover note floor. We ordered evening snacks in the bar to watch a football game and waited over 45 minues for soup. Personnel was polite. More

Was this review helpful? Yes
GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
20 January 2012

Thanks for taking the time to let us know what you think! I certainly appreciate your comments and take them very seriously! I will have to do some research as to what room you were in that needed so much attention, as I can honestly say, I typically do not hear that there are cleanliness issues. Our mini fridges are... More

SirVayR
Schenectady, New York
Senior Contributor
26 reviews
4 helpful votes
4 of 5 stars Reviewed 22 December 2011

Spent 2 nights while in this area on business. Nice, relatively new hotel. Staff is exceptionally friendly. Room was clean, nicely decorated, quiet and, for the most part, comfortable. My main issue with the room is the HVAC, it was too warm or too cool and there didn't seem to be a happy medium despite waal mounted temperature control. I... More

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GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
9 January 2012

I sure am happy to hear that you would stay here again! If there is something that we can do to make the bed more comfortable for you, please let us know in advance and we will do our utmost to ensure your satisfaction. We can set the bed on soft or firm for you, prior to your arrival so... More

RLMUK
Sydney, Australia
Contributor
11 reviews
9 helpful votes
5 of 5 stars Reviewed 13 December 2011

Absolutely love this place. Stay about 1 week in 6 when I am in CT on business. The hotel is above all clean, comfortable, and friendly. Rooms are a good size, the desks are great and beds very comfortable. Breakfast is great, fresh waffles, omelettes, etc. There is a small exercise room with bike, treadmill, etc. anything you might need... More

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GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
9 January 2012

So happy to hear that we are your HOME AWAY FROM HOME!!!!!!!!!!! My team is committed to making sure that every one of our guests feel the same way and I am so glad to hear that we are successful! Thanks for taking the time out to write a review, it is very much appreciated! John More

heddlemaid
Maine
Contributor
16 reviews
25 helpful votes
3 of 5 stars Reviewed 13 December 2011

I'll admit that I would rate this hotel higher if they had queen sized beds instead of double beds in the rooms with two beds. We needed a room that would hold us and our teenaged daughter, but sleeping in a double bed, instead of a queen or king, is not something I really enjoy. We went ahead with it,... More

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GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
9 January 2012

Thank you for your review here on trip advisor! I appreciate your comments regarding our beds and want you to know that a double bed is fairly typical in most hotels. That being said, we do offer King size rooms with sofa beds and larger corner rooms that easily accommodate a roll away (double) bed. The next time you are... More

Divatraveler19
Puget Sound, Washington
Contributor
13 reviews
5 helpful votes
4 of 5 stars Reviewed 13 December 2011

I was initially unsure about this hotel but they proved me wrong. Norwalk is not a prime vacation spot, but this is a good location for business especially in the Merritt 7 area. Pros: First, I must say that the staff was super friendly and helpful about everything. Clean rooms Free internet Cozy fireplace in the lobby which helped on... More

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GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
9 January 2012

Thank you for your note! I am happy to hear that you found our staff to be so friendly and accommodating. Norwalk is a wonderful town for business or pleasure. Although we are located in the busniess district, we offer complimentary shuttle service to South Norwalk, home to one of New England's greatest aquariums! South Norwalk is home to numerous... More

Bevres
1 review
1 helpful vote
5 of 5 stars Reviewed 11 December 2011
1
person found this review helpful

We worked with Kate Lynn while planning a large family event. She provided the highest level of service one could expect and even went beyond. We had a lot of details to plan but she made the hotel arrangements easy for us and our guest. Guests were impressed with the level of service. Thank you !!!! More

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GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
16 December 2011

You are more than WELCOME! I am glad to hear you had a great time here and that Katelyn was able to take care of all of your details! We pride ourselves on our service and I am thrilled to hear that Katelyn came through for you! Thanks for your kind words! John More

RobBflo1
Buffalo, NY
Contributor
16 reviews
10 helpful votes
4 of 5 stars Reviewed 8 December 2011

Have stayed at a couple of hotels in this area, and will be back to this hotel. Hotel was quiet in rooms at night, no slamming doors, or noisy hallway. Nice bar/food area downstairs. Very convenient to local restaurants and businesses. Hotel was very helpful in getting me access to LA Fitness down the street, so I definately appreciated that... More

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GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
16 December 2011

Thanks for taking the time to write a review on Trip Advisor! I am so happy to hear you enjoy coming here and that we are your preferred Norwalk Hotel! Look forward to seeing you again soon! John More

Bllb57
Reviewer
5 reviews
2 helpful votes
5 of 5 stars Reviewed 14 November 2011

We loved our stay, it was the second year and we were treated like family. The staff is outstanding, kind, good at what they do and pure professionals. More

Was this review helpful? Yes
GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
16 November 2011

Thanks for your note! We think of all of our guests as family and believe they are all 5 stars too! Thanks for taking the time to recognize my team here on Trip Adviisor! John More

VandyHollis
Salisbury, Maryland
Senior Contributor
21 reviews
9 helpful votes
5 of 5 stars Reviewed 31 October 2011

This place is great. Quiet. Clean. Convenient. They have a nice bar in the lobby. And they do a lovely brunch in the mornings. The beds are incredible. I have to say I am now a Hilton Garden Inn girl. It is my first choice wherever I go... More

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GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
2 November 2011

I am so happy to hear that we have made a LOYAL guest out of you! Thank you for the wonderful comments regarding our hotel! We pride ourselves on the special amenities that we offer, like our breakfast! Where else can you get an all you can eat buffet with made to order eggs, pancakes, french toast, and daily specials,... More

margot779
McLean, Virginia
2 reviews
5 of 5 stars Reviewed 24 October 2011

First of all, the manager contacted us by email and discounted our rate and provided breakfast cupons when she learned that our group of reservations were for a family gathering for a memorial service. Next, when one of our members fell, the staff provided first aid and a new cane, bought specially. Finally, they mailed, FED EX, a computer that... More

Was this review helpful? Yes
GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
25 October 2011

Thanks for recognizing my team here on Trip Advisor! We strive to be sure that everyone of our guests is made to feel at home. Whether it is first aide, a cane or the return of a computer, you can always count on us! Thanks for chosing to stay with us! John More

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Hilton Garden Inn Norwalk Also Known As

  • Norwalk Hilton Garden Inn
  • Hilton Norwalk
  • Norwalk Hilton
Address: 560 Main Avenue, Norwalk, CT 06851

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Hilton Garden Inn Norwalk
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