Terrible experience... It's been six months hunting for a manager who can listen to me and fix this issue. Got charged by the agency that made the reservation, and got charged by the clerk who checked me in. Mike, the so called manager would avoid my calls and has not resolved a simple refund issue in months. NEVER GO THERE... More

The hotel from the outside looks good. When we walked into the hotel we saw a note on the door that said the pool and hot tub section was under construction. I wish hotel would let you know that because we came early to take advantage of relaxing in the hot tub. One of the elevators was broken down. The... More

I would not recommend this hotel to anyone -yes, the have a shuttle but you have to sign up to use it. When we arrived there were no time slots available and we had to call a cab -we booked a room for 3 adults. When we asked for sheets for the sofa bed, we were told they were out... More

We picked this hotel due to its price and the offering of a breakfast and a shuttle to the casino. We were a little worried about staying here due to the other not so favorable reviews, but we were very suprised once we stayed. I spoke with the new manager Bill about an issue the day before our check in... More

I did not even get a chance! to stay at this hotel before I was turned off by the rudest representative named SABRINA. I called at 6:30 the day before my stay to cancel my reservation and was rudely told by SABRINA that I can not cancel your reservation because it was after 3pm. She explained that unfortunately I would... More

I stayed over 2 days on company business this past week. The girl at the counter was a little cold when I arrived to check in. That experience set the tone for my stay. While the hotel is not terrible, it has a comfortable atmosphere the staff is cranky and accident prone. One thing that I will not forgive is... More

We checked into the hotel before heading to Mohegan and did not drop our bags off before leaving. Upon our return at 1am, we went upstairs for the first time and found our keys did not work. After waiting for approximately 7 minutes for someone to show up at the lobby desk, we were handed our "fixed" room keys. Needless... More

My wife and I stayed at this hotel when going to an event at Mohegan Sun Casino. This hotel is located 2 exits away from the casino (about 5 minutes away). The hotel offers a complementary shuttle to and from the casino. The shuttle leaves every hour. Reservations to take the shuttle is a must. It runs from 4 pm... More

February 18, 2013. We booked Whilrpool Suite. We drove 7 hours to see A Concert that we were waiting for for a long time..Plan was to refresh at the hotel, change clothes and go see the Concert..We had to wait 5 hours to check in...Front desk told us Room were not ready..We missed the most of the Concert :(. We... More