I have stayed here a few times over the last 3 years for work purposes and the experience is always the same. The hotel is functional, service ranges from good on the front desk to impatient, the breakfast is average and the waitress always seems by on edge. The free shuttle bus helps you get around, the location is perfect...
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Dear Hong Kong,
We realize you have choices when travelling. Thank you for choosing our hotel as your destination hotel. Providing the best in service is extremely important to us. Please accept my sincerest apologies if we fell short. I have already shared your review with our team to ensure we are always on our game. As for the breakfast,...
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I Also was there on Thanksgiving Weekend, not with the hockey teams. I had a great experience... There was a lot of "activity" shall we say with so many hockey players and families at the hotel. From my view everything was handled well.
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Reviewed 3 March 2011
Dear SKIJO52,
I was delighted to read your review of our hotel. Thank you for the props! Hope we have the opportunity to welcome you back again.
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This hotel is in a great location for a short stay to attended the DuPont Theatre and train station. Parking is only $10.00 dollars for 24 hours. The hotel will take you to and from the theatre and train station. Just let them know, when you book your room, or when you check-in for the van fills up quick. However,...
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I stayed in Double tree while in town for a business related visit. The big positivies is their staff: very helpful and courteous. They accomodated almost every request of mine: cab requests to late check-out because of my flight delays... The customer service is really good.
The food was not particularly good. But there are a few good restaurants across...
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Dear Swami_123,
I certainly appreciate the time you took to review our hotel. Thank you kindly for the wonderful feedback regarding the staff. It is always so nice to hear they made the guest experience a truly positive one. I am delighted that yours was not the exception.
I am sorry that your food experience was not as pleasant. I...
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Stayed at the double tree for work at the beginning of December. The rooms were pretty small and not particularly clean. On one ocassion smelly food was left in the corridor over night, and the floor we were staying on was being renovated during our stay. Staff in the restaurant were the only real upside. They were very friendly and...
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Dear Nemedd,
Thank you for taking the time to post a review. I appreciate the positive feedback regarding the staff in the restaurant and will be share your kind remarks with them I'd also like to apologize for any inconvenience you may have experienced with regards to the size and cleanliness of your room. We pride ourselves in taking such...
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Stayed over Thanksgiving for 3 nights, mix of good and bad points. First the good: the staff were very friendly, especially Hector the bartender, room service was also quite nice. The bad points outweigh the good however: walls are very thin and we could hear everything that was going on around us in the other rooms and the corridor, the...
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Dear Robert,
Thank you for taking the time to write a review on trip advisor. I appreciate your kind comments regarding our staff and will be sure to share them with everyone, especially Hector. I am sorry that the noise levels were high this past weekend. Alas, we tried to mitigate by having our manager on duty and security officer...
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Stayed for business. The room was clean and the service was good. The shower barily spayed water when trying to take a shower.
The interior of the hotel is in need of a renovation. The in-room airconditioner was really loud, I had to turn it off completely in order to get som sleep.
Breakfast claimed to be claimed to be...
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Dear Traveler,
Thank you for taking the time to write a review about your recent stay and for the lovely comments regarding the cleanliness and service. I know the team will appreciate your comments knowing that their efforts do not go unnoticed. I also read you were displeased with the showerhead and the air conditioning unit in your room. If...
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I don't normally pay more that $80 for a room. To me just a waste if all I am doing is putting my head down. This time though I wanted an indoor pool for the kids so I was going to pay for it. Though not in downtown Wilmington it wasn't far out either it was...Just Perfect. The room was...
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This very large 7-story Doubletree, located on traffic-congested Route 202 on the DE-PA border amidst a proliferation of chain-store shopping malls, is clearly a very old property built by another chain which Hilton has more recently acquired and attempted to update inside and outside insofar as was possible. It consists of two separate but abutting towers which were clearly built...
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Dear Traveler,
Thank you for choosing to stay at our hotel this past October and for taking the time to write a review. I certainly appreciate your kind remarks regarding the staff. I know they will as well. I am sorry that your stay was less than stellar. Since you stayed here last, we have completed some work on the...
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Thank you so much for taking us in when we suddenly lost our place to stay. A very nice place to calm our selves before our wedding.
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Dear Evy W,
Congratulations on your recent nuptials! Thank you for your wonderful review. I am always so delighted to hear your stay at our hotel went really well. I do hope we have the opportunity of welcoming you back soon! I wish you all the best!
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72 Reviews
41 Reviews
