Certainly concerning here about Staff and Customer Service - especially in light of the review right before this one with staff compliments. As we do thousands of room nights with our partners like Priceline and such, rest assured we are constantly checking on the 'details' to ensure you get exactly what you requested....and hopefully a little bit more. More

THANK YOU for the kind words about the staff...the traffic accident down the road, that caused the power failure was fatal and disruptive, but we did hear from many that our staff STEPPED UP amidst the challenge, so thank you again. Duly noted about the Ice machine and the Housekeeping cart and that room is now considered a Do NOT... More

We do care and are sorely disappointed with your comments and we apologize. Our honest approach to situations like this is to focus on continuous Housekeeping and Engineering inspections AND to 'recover' when we make mistakes. For you and anyone else reading here, our genuine admission is that we are indeed working to be worthy of your business AND to... More

Most concerning here is the impression of our staff, which has been noted and relayed in a Staff Meeting this week with a focus on our attitude and approach to Hospitality. Please know that 75% of our rooms do have refrigerators and we will be up to 95% by early June; and all air-conditioners and chillers are in the process... More

Thank you for your compliments, especially about the staff ( you should see them now in their new tropical shirts!!) Thank you as well for your comments of concern....WiFi has been inconsistent, but is now stabilized and routers being improved; every effort is being made to refresh and maintain cleanliness, so we hope to replace the perception of 'seedy' with... More

Sincere apologies here, as we do take great care of our 13 ADA compliant rooms with door access, support bars and roll in showers. The rooms are located throughout the property (though none with ocean-front views.) As all rooms cannot provide for all expectations (ADA and ocean-front) we are making every effort to re-confirm the exact specifications of requests for... More

Dear 6206cr, Thank you for choosing International Palms Resort Cocoa Beach! We are delighted you were able to visit us through Groupon, as it is a very favorable incentive. When your travels bring you back to the beach, we will be delighted to welcome you back! Thank you for your business, International Palms Resort Cocoa Beach More

Dear Rebecca, Thank you for choosing International Palms Resort Cocoa Beach for your stay last summer with your family. We have had a change in management companies and appreciate your comments. As we make changes to improve the quality and experience of our guests’ stays, it has been helpful getting feedback to better understand where to focus our efforts immediately.... More