I stayed at the Best Western last week - and let me say that hotel has AMAZING guest service. To be overall fair and honest the rooms I had to rate as "okay" but the service I received made up for it. To start, ALL the front desk receptionists they have there are very friendly. I was helped by Jermaine... More

We booked through priceline. You can't get your money back. That was both good and bad. Good because we only paid $325. for five nights, they wanted way more I don't believe they could get away with charging even that much. We get there it's 85 degrees and my daughter has an interview in the morning. NO AIR CONDITIONING!!! the... More

staff needs sensitivity training. while ALMOST all went well. excellent as a matter of fact, front desk was a bit pushy over licensed, registered service dog by requiring copies of license. despite that being a violation od ADA law I did provide documentation.

We decided to stay at the Best Western not only for the rate of the rooms but for the quality of them as well. We also used the Sawgrass room for my wedding reception. Jackie, the Director of sales was EXTREMELY pleasant and helpful the entire time we were working with her. The day went so smoothly because she was... More

A hotel with out extra pillows for the Sofa Beds; a hotel without fitted sheets for the beds, had to use two regular sheets and on top of that I had to make the bed myself because the staff member just came and dropped off some linnen that looks it was folded by a 4 year old. Terrible hotel. Video... More

We stayed at this hotel on march 24th for one night. We had booked a room for 5 people, 2 queen beds and sofa bed. When we got to the room the smell of humidity was awful. The sofa cushions were so dirty and so was the carpet, the towels were stained. The room was tiny. This hotel really needs... More

We arrived at the hotel after booking and paying for the room through Expedia. The reservation was for a king suite and the young man at the front desk told us we would be getting a room with two double beds because that is how the reservation came through. I said there must be a mistake, as my itinerary with... More

The hotel was alright. We booked through a travel site that won’t allow you to cancel without forfeiting your payment. After booking, we looked online for reviews and they were terrible! This had us on edge our whole stay and made us extra picky. We arrived and getting checked in was a breeze. Kim was working the front desk and... More