If it had been more than one night we would have left.We were leaving on a cruise.They do not even have regular size bed pillows.The rooms felt unclean and we really were uncomfortable staying there.Not trying to be mean but it just did not seem clean and we paid 200$ a night.Please do your homework before staying here,our travel agent...
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Thank you for your review. Please note that we have standard-size pillows and there are 4 per bed. As far as the cleanliness is concerned, I am very surprised at your comments and I would very much like to talk to you personally so I can follow up. Since I don’t have your name I can’t check to see when...
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We stayed at your hotel on Jan. 20, 2012 for one night before our cruise. Check in was very easy and the young lady who helped us, I believe her name was Justine, was very friendly and helpful. We stayed in one of the renovated rooms and it was clean and neat. The pool area was quiet and relaxing. There...
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You pay more for the location of this hotel (closer to the cruise ships, etc), but it's still a few blocks west of the bigger chains (eg Embassy Suites). We didn't have a car, but it is close enough to many restaurants, liquor stores, drug stores, that you might need before going on a cruise ship. Free shuttle from airport...
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I gave this hotel a three because we booked it thru stay123.com so our rate included parking while we were on a ten day cruise. We paid about $170 in total and parking alone at the cruiseport would have been at least $120. The parking lot wasn't full and we were told we could park anywhere so we parked right...
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Thank you for your review. I'm glad you enjoyed the package with stay123.com as they have been a valued client of ours for many years. Also, thank you for the nice comments about our shuttle service. We are a terrific pre-cruise hotel in a great location with convenient shopping and dining close by. I hope you'll stay with us again...
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Wish I had consulted tripadvisor before booking this very old, rundown Comfort Suites. Relied on Comfort Suites that I've stayed at in the past and that was a mistake. This hotel is nowhere near the standards of other Comfort Suites I've stayed at. Some lowlights...no refrigerator in room, old CRT TV with very poor reception, elevators were filthy, purple and...
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Thank you for your review. As I have stated recently here on Trip Advisor, we are almost finished with the total renovation. Our flat screen tv's will be arriving in a few weeks. Not all of the rooms have received new furniture as we have been running very high occupancy. The "out of the 70's" look is the style we...
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We like to stay on 17th ave before cruising however our favorites were booked.
The Comfort Suites was ok - I believe hotel renovations are still going on because our room furniture was tired looking but in fairness the room was clean. Free breakfast was fine - coffee, yogurt & toast is all we need however there were more selections....
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We appreciate your review. You are correct - all renovations are done except for the room furniture which has been coming in over the past few weeks - but we've been running such a high occupancy that it's taking a lot of time to get it into all of the rooms. Our location is excellent for last-minute shopping and there...
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Don't recommend this hotel if you want a good night's sleep. Found the rooms very noisy. Someone had the TV on all night next door and you could hear everything. Beds were listed as queen size but it must have been made for a very small queen. More like a long double.
Complimentary breakfast was okay if you can find...
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Thank you for your review. I'm sorry you could hear the tv next door. If you had called the Front Desk, they would have been happy to call that room and ask them to turn down the volume. As far as the busy breakfast and shuttle are concerned, when we have 8 ships in the port, I think you will...
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the staff geat, elevator slower than slow, sheets on the bed had sex stains from previous guest, shuttle service way over booked on busy days, a taxi was faster and a couple of dollars more. seemed to be some issues between house keeping and management. was not a happy place.
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Your review troubled me and I would first of all like to apologize for the problems you had. I have, of course, passed your review along to our Manager and to our Housekeeping Manager so that they can look into both the sheet situation and the perception you had regarding the "issues" . I have a feeling you were here...
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Das Comfort Suites Hotel ist fuer einen Kurzaufenthalt durchaus empfehlenswert. Sonderraten fuer Mitarbeiter aus Reisebueros und mit AAA bzw. ADAC Karte erhaeltlich. Wenn moeglich lasst Euch ein Zimmer mit Blickrichtung zum Hafen geben. Fenster koennen geoeffnet werden. Wenn es nicht zu warm ist kann man dann beim Schlafen auf die Klimaanlage verzichten. Kostenfreier Shuttle zum Hafen und zum Flughafen. Ebenso...
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I apologize for not responding in German but hope you can read this. Thank you for taking the time to write this nice review. You're correct - we have a great location and we also offer travel agent rates an AAA and ADAC discounts. I'm glad you had a chance to experience our hotel. Please come back and send your...
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I selected this hotel because it was close to shops, restaurants and the Airport.
Turned out to be a great choice - very friendly check in staff couldn't have been more helpful.
The room was spacious, clean and very comfortable. Add in free WIFI, computer for guests, free breakfast, free shuttle bus to the Airport and you're on a winner....
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Thanks, Travelbugged - in just a few words you were able to give us a great review and cover all the highlights of our hotel. It is very much appreciated. Come back to visit soon.
Ellen Serra
Director of Sales & Marketing
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229 Reviews
