We booked a four night stay, upon arrival, the mildew smell was overwhelming. No one was there to check us in, a key was left on the front porch. I contacted office regarding smell, explaining my husband has allergies, & wasn’t sure he could handle the odor,… he was arriving 2 hours later. The office staff stated they would refund charges if he couldn’t take the smell, to let them know.. I bought a diffuser and plugged it in. The office staff advised me to leave both ac units on high. There was mold visible on both ac interior vents. My husband arrived, unloaded bags, agreeing to try and deal with smell, we turned the lights out, settled in bed for the night. The mattress was wore out, squeeking with the slightest move. We were both scratching, being bitten by something. My husband got up to get water, turning the light on in the kitchen, and Roaches were scattering everywhere on the kitchen floor. They ran under the refrigerator and stove, under the cabinets. We pulled the covers back from the bed, and there were pieces of bugs on the sheets. We called the office, no one answered on Thursday night, we left message, telling them our experience, & we were leaving. We left the key on the porch. That was a Thursday night. No one returned our call all weekend. I called again on Tuesday. No answer. I received a rude email, denying there were bugs, and they stated they would refund the remaining 3 nights promptly. It’s been 3 weeks, & I have NOT received a refund as of yet. I would avoid this HIDEOUS excuse of a Lodge, fish camp, or whatever they are calling it. I have never dealt with such Rude, Dishonest people. I have contacted the Health Department, & licensing department in St. Lucie county. It’s very UNFORTUNATE that I did nothing read their REVIEWS prior to booking. I would never have BOOKED a stay at this location. It is plain to me now, why there is NO OWNER, or Staff on-site. It would not be as EASY for them to take ADVANTAGE of their guest. AVOID this place at all cost!…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.