Pro's - Very clean room and newly renovated bathroom. Very courteous staff. Stayed in "building 2" and was attended to by Angel Pierno (spelling of last name wrong I'm sure). He was absolutely the best!!! Nicest guy ever and we never had to ask for anything; he always approached us with a suggestion or sensing a possible need. Hotel was...
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Dear Guest - Thank you for taking the time to let us know your observations during your recent stay. I will personally work with the Food & Beverage Manager to improve our food service. Our goal is to provide EXCELLENT service to each and every guest we serve.
If your travels brings you back to the area please contact me...
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We transferred from another hotel (previous review) after one night and glad we did. Huge art show in town that weekend, lucky to find this Gem. Room was very clean, comfortable. Bed comfy, all amenities we needed. Bathroom super clean (nurse priority), staff wonderful and accommodating. Bar is great and Evelyn best bartender with lots of info. Dining room, good...
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Dear Guest - On behalf on the entire TEAM at the Ramada we want to thank you for your kind words and possitive feedback. Our goal is to provide EXCELLENT customer service to every guest we served.
Warm regards,
Armando / GM
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Yuck, what a horrible hotel!! 1st we had to wait at least 50 minutes for the shuttle, then it was not as close to the airport as they said (took at least 20 min.), and went down hill after that. The hotel is old and dated, stale smell. hesitated on checkin, but it was past cancellation period, so went ahead....
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Dear Guest - Thank you for taking the time out of your schedule to let us know your observations during your recent stay with us. Please know that your feedback is extremely valuable to us. I will personally look into this and address this with TOP priority.
We are still in the process of completing a renovation and it is...
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Since my last visit the hotel has continued to improve in all areas. They have upgraded the TV's in their rooms and have upgraded their lobby an dsecurity. This location has become a very good bargain.
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Reviewed 7 October 2011
Dear Guest - On behalf of the entire team at Ramada Miami we thank you for the opportunity to serve you while visiting Miami. Our ultimate goal is to provide is to provide EXCELLENT service to all of our guests. We are pleased that you enjoyed all the new upgrades.
Kind regards,
Armando / GM
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We stayed here prior to leaving on a cruise, they state free shuttle to MIA, I waited for 90 min after calling for ride. Saw dozens of other shuttles for the other MIA hotels multiple times. Upon arrival to the hotel the staff was informed that my wife will be arriving at 10:30pm the staff and driver stated they will...
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Dear Guest - Thank you for taking the time out of your schedule to let us know your observations during your recent stay with us. Please know that your feedback is extremely valuable to us and we will utilize your comments to continue to train our team members to meet the needs of each and every guest we serve. I...
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Stayed here Jan. 20, 2012 for 3 days pre-cruise. Very satisfied with room. Our room was huge. Bed was so comfortable, linens were clean, room was clean. We stayed in back building so going for morning coffee was a walk, disappointed that the coffee was empty by 9am. Second day we asked for extra packs of coffee for our room...
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Dear Guest - We are pleased to here that you had an EXCELLENT stay during your recent visit. Our Goal is to provide EXCELLENT service to all of our guests. It's feedback such as yours that enables us to recognize our team members for a job well done.
We hope to be of service to you on your return visit...
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I had the same concerns as previous reviews after our agent booked this hotel. My concerns were based on the reviews and I raised them with the head hotel chain. The head of the hotel chain and the management reply from Ramada Inn where handled very professionally so I stuck with my booking. I was pleasantly surprised. Yes, they are...
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Dear Guest - Thank you for taking the time out of your schedule to report that you and your guests were pleased with the hotel and team members during your recent stay. Our ultimate goal is to provide excellent customer service to all of our guests. Feedback such as this, enables us to recognize the team and keep the momentum...
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The service from the staff makes what could be a dumpy hotel a very good stay. Nice for a one or two night overnight. Good location to do some quick shopping in Miami as hotel has taxis to Dolphin Outlet Mall and there are some okay stores nearby too within walking distance (Macy's, Sears, Burlingtons, Target, Lowe's Skechers, Old Navy,...
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Dear Guest
Thank you for taking the time out of your schedule to write your review in regards to your recent stay with us. Please know that your feedback is extremely valuable to us and our ultimate goal is to provide EXCELLENT service to all of our guests. I want to thank you for recognizing Rolly for providing you EXCELLENT...
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We stayed here overnight for our trip to the Orange Bowl. It seems like its been there a long time. The rooms are what you would expect from an older hotel. Service was ok. The hotel is located near a lot of restaurants and shops, but its also right by the Interstate intersection so traffic is a bit heavy.
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Dear Guest
I want to thank you for taking the time out of your schedule to let us know your feedback during your recent stay. Our ultimate goal is to provide EXCELLENT service to all of our guests. On behalf of the management team I truly apologize that the service that you received was "ok". We are committed on delivering...
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We needed a hotel not too far from the airport+shuttle service. We actually took the first bus who came by. It really is not the best you expect from a Ramada Hotel. The rooms definitely needed better cleaned. Quite some bugs against the wall.
Location convenient. Would we stay here again? Perhaps if we knew before that housekeeping would do...
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298 Reviews
386 Reviews
