I booked this hotel because the rates at the nearby Diplomat were nearly double. I ended up liking the hotel a lot mainly because of the pool. While it is not on the beach, it is on the intercoastal and you have a view of the water from most anywhere you sit. Instead of umbrellas for shade, there are a...
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super spot. it is sandwiched between the ocean and the waterway and there is plenty of places around to eat (including a 7-eleven right next door for the budget minded) the hotel itself is very clean, modern and has everything you need for your enjoyment.
the pool is the best i have ever seen. not only is it large with...
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My husband and I stayed recently on our way back from a cruise. We arrived early and although I did not expect to be able to check in, but were greeted warmly and told they would be happy to accommodate us.
I had booked in advance and was told to ask for a room upgrade when I arrived. (We are...
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Dear fivemeyers,
It's great to hear we exceed the expectations of a loyal guest and thank you for being a Priority Club member. We appreciate you taking the time to share your experience. We're glad you enjoyed the upgrade and the views from your room. I'm sure the tropical atmosphere was pleasant coming from Missouri :)
Thank you for your...
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This is a great hotel to stay at when visiting family in Hollywood Beach. The rooms are always clean as we stayed here before. The beds are comfortable with plenty of pillows but the best thing about this place is friendly customer service as always valet parking Ioan and bellman Jeff supernice and always helpful and pleasant Chris at the...
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Reviewed 4 January 2011
Reviewed 2 September 2011
Reviewed 28 April 2011
Dear epianoe,
WOW, thank you for sharing such great feedback with us. Your compliments on our customer service is much appreciated. Ioan, Jeff and Chris are all key players on our team and they help us provide the level of service you've experienced so thank you for taking the time to mention each of them. We look forward to welcoming...
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IHG (Intercontinental Hotels Group) owns Crowne Plaza hotels. When booking your on-line reservation be VERY careful that you know if you are choosing a prepaid room OR a room that is not prepaid but comes with a one night's stay penalty if you cancel the reservation. They will NOT let you make a change once you hit that button. I...
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Dear SBC17,
Thank you for posting this review and allowing us to address your concern. It is unfortunate that there was a challenge when trying to cancel your reservation. Please be aware that most hotel brands have several booking options when making your reservation and each usually has a different cancellation policy depending on the discount. We always inform our...
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I stayed in this hotel for a 2 day business trip, and I was extremely disappointed by the level and quality of service for a four-star hotel.
Check-in – We arrived at the hotel around 9pm, and there was one woman working at the front desk. The entire check-in process took about 10-15 minutes, which seems excessive, especially after a...
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Dear CKB757,
Thank you for providing us with you feedback and allowing us to see where we can make improvements. We apologize for the inconveniences during your stay with us and can assure you that these incidents are not common at our hotel. Please understand that we would really appreciate it if we could discuss this with you further. CKB757,...
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My family and I stayed at this hotel for 4 nights at the end of January. The rooms are large, however the housekeeping is EXTREMELY poor. They do not clean or dust the rooms so I had to give the room a once-over myself and wore flip-flops the whole time. The front desk staff is not very helpful and do...
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Dear figs7777,
We greatly appreciate you taking the time to share your concerns with us.
Thank you for the great compliments on the Tiki bar employees and the special mention of Ivan, the valet gentleman. Our employees strive to make all of our guests feel welcomed and at home.
It's very unfortunate to hear that you we disappointed with our...
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This was a fabulous place. The service was good, the room great, the rates good, the pool was fabulous. Thoroughly enjoyed our stay. There was a tram to take us where we needed to go. Restaurants were close by. We definitely would stay here again.
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Dear ConnieDN,
We're so happy you had such a great stay with us. We really appreciate you recommending the hotel and feel free to share your experience with our friends in South Jordan as well :)
We'll be waiting to welcome you back soon!
Tana F.
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Nice hotel and very friendly staff. We had a room on the quiet floor, but that wasn't respected (baby crying, children running), this is supposed to be a no children floor and low noise after 10 PM. The room is very large with a fridge, microwave an kitchen counter. The bed is very comfortable with a lot of pillows. The...
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Dear Jonyboy17,
We so happy you enjoyed the hotel and loved the pool :)
We do apologize for the housekeeping issues during your stay and will certainly address your concerns with our housekeeping team. I can ensure you that the noise on the quiet floor is not usual as we do reserve that floor for Priority club guests and our...
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This is a great hotel friendly staff close to the beach pool is very nice I will for sure come back
Steven
NB Canada
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Dear stevecando,
Thank you Steve for the nice comments. We can't wait to welcome you back soon!
Tana F.
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