We won't be going back here. Not anytime soon, anyway. We were very disappointed to get put over on the spa side, not what we booked. Internet only worked in the front lobby. No elevators was not a huge issue but me in the morning, not pretty nor happy sitting in my bathrobe in front of what seemed like the... More

Don't get me wrong, it's a lovely place. On the water, in Key West. Unfortunately, for the almost $500/per night price tag, I expected more. The property exists of several buildings, and we were put in the Caribbean Spa. I was with my 80 year old parents. There was no elevator, and the rooms were on the second floor up... More

My husband and I stayed here for 4 nights in a dock side suite. Our view was great. We felt like we were on a cruise ship. Looking out of our room and sitting on the balcony we had an unobstructed ocean view. We would wave at the people in boats going by. It was very calm and peaceful. Then... More

Key West is a crazy place. Hot, loud, crowded. And that makes the crowd here all the more curious..lots of older couples in their khakis and hats looking a little surprised. Mixed in with young people carrying their drinks around in plastic cups and lost souls in scraggly beards asleep on benches. And there wasn't a cruise ship docked in... More

My sister and I stayed one night at this resort and really enjoyed the hotel and it's location. We had a cute, enclosed patio with two chairs. We were very surprised in the morning, when we opened our curtains to see a total stranger, in her pajamas, sitting two feet from our sliding doors, on the patio that we thought... More

Been to the Pier House many times and we think of it as the best bang for the buck. It is nice and quiet, beautiful property, and no cruise ships blocking your view........ever. It has been recently renovated and the rooms are plenty spacious. Parking is free even though you do not need a car at this prime location. The... More

We visit Key West every year or so as a post-holiday winter getaway. Usually we stay next door at Ocean Key. This hotel is more laid back with an older vibe. Whereas Ocean Key overlooks the hustle and bustle of Mallory Square, Pier House overlooks the water and a small beach. The rooms aren't very tropical but are decorated in... More

Okay, so I made a mistake thinking I could save some cash and spend a few points on a property run by a chain, which had never disappointed me before. Forget doing Key West on the cheap. Stay with one of the 4 or 5 solid, well known hotels on or near the pier. This property is at the intersection... More

I've stayed at six different hotels in Key West, and this is the Best. Location is phenomenal, at the very start of Duval Street, close to everything. The grounds of the hotel are disney-esque, almost too perfect. The private beach is better than any other beach you will find on the island. Finally, the rooms are exceptional. We had a... More