The rooms are gross. I realize that Quality Inn is not the best brand in the Choice hotel group but this hotel doesn't deserve their franchise. The rooms are old, dirty, and dated. The staff was unfriendly and unaccomidating. They would not allow check in 30 minutes before the posted check in-fair enough, but then house keeping was knocking on...
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We stayed here for 2 nights while visiting Key West. This was the 10th year to visit the island but the first at this hotel. What a pleasant surprise. Very nice room, excellent hotel staff, wonderful breakfast (not just muffins & coffee - REAL food). Highly recommend it. Close to Old Town. I must add that there was a dying...
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We really enjoyed a couple of nights at this facility. The free parking was important for parking during the nights. During the day we were able to find parking in the old town part of the island. The breakfast bar was good with a lot of choices and there were tables outside and inside. Very pleasant. The room was very...
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Thank you for taking the time to give us your feedback about our hotel. We are truly happy to hear that you enjoyed your stay with us and especially our hot, fresh and healthy continental breakfast. We look forward to seeing you again in the future and are always happy to accommodate a mini-fridge request whenever possible.
Sincerely,
Front Office...
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Worst hotel experience in my life. Did not read reviews before I booked, mistake. Checked in, dropped off our stuff and went sight-seeing. Got back at night and wanted to take a shower. No water from the shower. Called front desk, a plumber came shortly. He checks the shower, dismantles knobs, faucets etc. After 20mins or so, he is walking...
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Thank you and we value your feedback. It was truly not our intention to appear unsympathetic. We understand the frustration of realizing late in the evening there was an unforeseen maintenance issue in your room. We appreciate you bringing the matter to our attention and we attempted to resolve the issue with the information provided. We have offered additional apologies...
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An average value for money hotel.clean rooms.gud room service. has breakfast buffet service till 10. Travel desk at the reception is very helpful
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Thank you for choosing our hotel during your trip to Key West and for sharing your positive experience. Please come and visit us again in the future!
Sincerely,
Front Office Supervisor
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Hotel was a good deal for Key West. Not downtown, but a short drive. Had no issues with room, was clean and fairly quiet.
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Thank you for sharing your comments regarding your stay at our hotel. We are glad to hear you enjoyed your trip to Key West. Our guest shuttle service with scheduled trips to downtown and the beaches should be in operation before the end of the month. We look forward to seeing you again!
Sincerely,
Front Office Supervisor
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This is the worst Quality Inn we have ever stayed at and the most expensive. Of course that makes it cheap for Key West. It awful place. Old and badly maintained. The beds were saggy, the shower leaked and flooded the bathroom, the carpets dreadful. The wallpaper patched. The hallways with holes in the ceilings. We didn't bother to eat...
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Thank you for taking the time to review our hotel. I would like to apologize for the issues you experienced during your stay. We take our guests’ comments very seriously and regret your disappointment. We do have updates planned and will begin offering a shuttle service, expected to be in place before the end of the month.
Sincerely,
Front Office...
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We came for 1 day and stayed for 3. We found this place in a Roomsavers book and loved it. The room was very clean as were the grownds. The pool was well kept and bathwater warm. They served a nice breakfast with food fresh and plentyful. All staff was quick to respond to any concerns / questions and always...
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Thank you for choosing our hotel for your recent stay in Key West and for your positive comments. We are delighted to hear that you enjoyed our heated pool and fresh continental breakfast. Also thank you for mentioning our staff, that responded quickly to every concern. We hope to welcome you back in the near future.
Sincerely,
Front Office Supervisor
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We enjoyed our stay at the Quality Inn in noisy and crowded Key West at the height of the tourist season. You arrive at the hotel as you turn off the highway from the keys and it is right across from the water. It is on the outskirts of the city, not right down in town so you have to...
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Thank you for choosing our hotel for your pleasant stay. We are very glad to hear you had a great time and found staff welcoming and helpful. Your review illuminated much of what we strive to offer! We look forward to the opportunity to serve you again.
Sincerely,
Front Office Supervisor
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When we arrived the beds were made, but the tub was the dirtiest tub I have ever seen and there were dirty towels left in the bathroom. For $200 (January 1st and 2nd) I expected something a little nicer.
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