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All 41 Key West hotels »

Casa Marina, A Waldorf Astoria Resort

4.0 of 5
1500 Reynolds St, Key West, FL 33040
Hotel amenities
Ranked #11 of 41 hotels in Key West
4.5 of 5 stars 1770 Reviews
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1,770 reviews from our community

What travellers say about this hotel
  • Very nice(40)
  • View rooms(19)
  • CUSTOMER SERVICE(13)
  • Would highly recommend(13)
  • Jet ski(10)
  • Top notch(9)
  • Fitness center(9)
  • Bedroom suite(7)
  • Ground floor(7)
  • Not sure(6)
Traveller rating
    1,029
    390
    190
    88
    73
Only show reviews for Family (375) | Couples (866) | Business (94)
Date Rating
kobrien3
Kansas City, Kansas
Contributor
12 reviews
3 helpful votes
4 of 5 stars Reviewed 14 February 2012 NEW
1
person found this review helpful

My husband and I stayed as a couple at the Casa Marina resort in February. I'd read several reviews of the hotel on Trip Advisor prior to our trip, so I felt prepared for both the positives and negatives many people commented about the resort. On the plus side, the resort itself is lovely with beautiful grounds, a fine beach,... More

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GuyCarnac
Carnac, France
Top Contributor
52 reviews
7 helpful votes
3 of 5 stars Reviewed 14 February 2012 NEW

I didn`t stay at this hotel but i went late afternoon for cocktails in the garden. With my friends we were quite surprised to get our margaritas in a plastic glass....For an establishment of this clas it was rather shocking. Yet we enjoyed the sunset and the location by the sea. More

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djoveges
Key West, Florida
Contributor
11 reviews
1 helpful vote
3 of 5 stars Reviewed 14 February 2012 NEW
1
person found this review helpful

This hotel was certainly not worth the $385 a night I spent here. Check-in was not until 4 pm with a checkout by 11 am. The toilet kept running off and on all night. And the restaurant experience was the capper. After waiting 45 minutes from placing my order, the pork chop was not cooked properly. Pink would have been... More

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Rhonda C
Ligoiner
1 review
4 of 5 stars Reviewed 14 February 2012 NEW
1
person found this review helpful

Jake and Mark!!! They are awesome The couple next door - Too much screaming at 3:00 am. You could hear the bed banging the wall. Yuk More

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1979v
1 review
1 helpful vote
2 of 5 stars Reviewed 12 February 2012 NEW
1
person found this review helpful

Great location only pro Cons: not kids friendly, last day we had to pay 50$ per hr after 12 since my son was taking a nap. And I really don't think the hotel was full. Felt that we were pushed out. Elevator was broken for 3 days and except " sorry for the inconvenience notice " nothing happen.... 25 $... More

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Waldorfkeywest14, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review
13 February 2012

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assist us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at mmccord@luxuryresorts.com for personalized... More

John M
Easton
1 review
1 helpful vote
1 of 5 stars Reviewed 12 February 2012 NEW
3
people found this review helpful

If this was a $100/night hotel, I would've rated it a 2. We booked an Ocean Vista room. The first room we were given reeked of cigarette smoke, (throughout our stay there were smokers on the room balconies, smokers outside while we were eating breakfast) in a NON-SMOKING hotel! The room walls seem to be made of parchment paper (hello,... More

Was this review helpful? Yes
Waldorfkeywest14, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review
13 February 2012

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assist us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at mmccord@luxuryresorts.com for personalized... More

Jennifer V
Lexington, Kentucky, United States
1 review
2 helpful votes
5 of 5 stars Reviewed 11 February 2012 NEW
2
people found this review helpful

We've been staying at the Casa since 2008. At least 3 times/year, we travel to Key West and have enjoyed all of the different rooms availale at this Hotel. The Oceanfront/poolside rooms are definitely the way to go and are worth the extra pricing. The most desirable suites adjacent to the pool/ocean on the first floor will show more "wear... More

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MidwestTracking
2 reviews
1 helpful vote
2 of 5 stars Reviewed 11 February 2012 NEW
1
person found this review helpful

This Resort is listed on AMEX fine hotels list, basically a joke. Awful beds from 10 years ago, tatters bath towels and rugs, shower that worked 50% of the time on hot water, and mold in the bathroom. I am going to push to get this joke of a resort off the fine AMEX hotel. I would hate another high... More

Was this review helpful? Yes
Waldorfkeywest14, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review
13 February 2012

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assist us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at mmccord@luxuryresorts.com for personalized... More

Ellen D
Cincinnati, Ohio
1 review
3 helpful votes
4 of 5 stars Reviewed 9 February 2012 NEW
3
people found this review helpful

My family's stay at the Casa Marina made Key West a week of paradise! We never wanted to go outside the hotel because the beach, pool, staff, and food were outstanding. The Casa Marina offers great activities right from the hotel which really made my family have fun while getting closer together. The hotel also allows you to rent bikes... More

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rpodeschi
Mount Zion, Illinois
Senior Reviewer
8 reviews
7 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW
2
people found this review helpful

My wife and I traveled to Key West for the first time in November, 2011. The Casa Marina is a beautiful hotel right on the oceanfront. Our 2-room suite overlooked the water. The room was appointed nicely and the Nespresso machine was a nice touch. The room was always kept in clean order as you would expect. The best part... More

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Casa Marina, A Waldorf Astoria Resort Also Known As

  • Waldorf Astoria Key West
  • The Waldorf Astoria Collection
  • Casa Marina Resort
  • Casa Marina Resort Key West
  • Casa Marina
  • Casa Marina Key West
Address: 1500 Reynolds St, Key West, FL 33040

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Casa Marina, A Waldorf Astoria Resort
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