The hotel was nice but pricey. They tack on extra fees rather than just raise the rate. An extra $18 to self park your car ($25 for valet service) and an extra $25 for a 'resort fee' which basically means that you can use their exercise equipment and they will bring you ice pops if you are sitting by the... More

My two older children and I stayed at The Reach Resort in early February 2012. The Hotel was perfect in every way. From the moment we stepped foot on the property we felt like we had made the perfect choice for our stay in Key West. The Hotel was extremely clean and provided beautiful views overlooking the water. Because I... More

My husband and I stayed at the Reach Resort for 5 nights in early February. We had visited Key West in October 2009 and stayed at Southernmost on the Beach. We were very happy with our 2009 experience and decided that if we ever went back to Key West, we would stay at SMOTB again. When I planned our 2012... More

We recently spent some time at The Reach and everyone was very helpful and professional. Yanni, was fantastic! We had plenty of space in our suite and enjoyed the pool and beach areas. The location was perfect and the amenities all we were looking for. Thanks to all at The Reach for making our winter get-a-way enjoyable. More

this hotel is under rated. the location couldnt be better. The service was great, even on the beach. The front desk and door men were alert and helpful. The beach crew were outstanding. The drinks,popsicle time and fresh fruit was an unexpected treat. From Yanni, Ricardo, and Ivan who kept my towels fresh.The only draw back was getting our room... More

We researched hotels for our stay and this decision didn't disappoint from ANY perspective! The customer service is terrific from everyone--front desk, bar, restaurant, concierge, and service staff. The natural white sand beach and shallow beach water-beautiful! Our room was all it promised to be and then some...great view of ocean even with courtyard room, spacious, clean, elegant. Nice options... More

Despite arriving well before the normal mid-afternoon check-in time, the desk clerk, Paul, did everything in his power to allocate an appropriate room - i.e one with a sea-front view. This hotel was an oasis of peace and tranquility and coming from a cold, wet, snowy Scotland the 80 degree temperatures were a delight In-room facilities were on a par... More

Very, very disappointed. 1. On arrival they brought us to a room that was already occupied. Then we waited 15 mins. for them to find another room. 2. Maid's placement of all the towels (dirty and clean) in front of our door every day was something I have NEVER experienced at any other hotel. 3. During our stay they were... More

We stayed in this resort because if was beach front, and the name brought to mind the type of hotel we were looking for. This place is run down, with mold on their umbrellas by the pool, bare cement floors in the breezeways, and nothing to do with oppulence and elegance associated with the Waldorf name. Don't waste your money... More