Traveled to Miami in January for business and stayed at the Hilton Downtown because the conference was being held at the same hotel.
The good:
Excellent Conciere and Valet service and their helpful tips
The food was very good both in the restaurant and room service
Nice view of the harbor and I was only on the 3rd floor
Close...
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Arrived late evening and on first impressions found the entrance a little confusing as everyone uses the lift to access the main reception area. The staff were very friendly and helpful, so after the first time, it became much easier to navigate.
Check-in was efficient and we were quickly in our room which was on the first floor, so no...
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Well we looked at the reviews and knew exactly what to expect. And got it. As mentioned, the parking was a mess. A long jaunt from the lot to the hotel lobby. We ended up valet parking for the few extra bucks and ease of getting our car.
The good - hotel bar staff was friendly and served decent cocktails....
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We appreciate your sharing your experience. Centrally located in the heart of downtown Miami, we offer incomparable views of Biscayne Bay and the city skyline. It is disheartening to know that your guestroom was not as you had hoped it would be and we will share your comments with our housekeeping staff. Thank you again for providing your review. We...
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When we arrived for a one night stay, (we were catching a cruise ship the next morning) the one bell hop at the entrance did not greet us, or offer to help, or open a door. He seemed to be busy counting his tips.
The young man at the check in desk was very helpful but was new, as he...
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Thank you for taking the time to provide your feedback as well as the tip for other travelers. We appreciate your loyalty as a Hilton Honors member and regret any inconveniences you may have experienced during your stay. Service is of utmost importance to us and we will be sure to share your comments with our staff. We hope to...
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I have been here for one week on biz & after 30 years of corporate travel under my belt, I have to say that the service here has been outstanding. The staff here remembered my name, my preferences, and even my business associates. They were incredibly friendly & hospitable, and now I'm looking for excuses to come back here! I...
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There is no better compliment than knowing that our guests have had such a positive experience! We are flattered by your praise and will share your kind words with our staff. The Hilton Miami Downtown is committed to making your stay truly exceptional and we are thrilled to know you agree. We look forward to welcoming you back for your...
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Our waitress, Angeleena, was exceptionally nice to us weary travelers, night of January 16, 2012. We wanted to get dessert to take to our room.
Our room could have been better, candy wrappers in the dresser drawers and a pair on men's underwear crumpled up by the picture window.
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Little things can make a big difference. We are committed to providing exceptional service and our staff will be honored to know you that you were happy. However, it is regrettable that your room was not as it should be and our head of housekeeping will be made aware of the situation. Thank you so much for your thoughtful review....
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I stayed with my boyfriend in December 2011 for 4 nights. The hotel is great and it is very well located in downtown, less than 5 minutes away by car from Bayside and from the entrance to the highway. Besides, it is 1 block away from on of the Miami free railway stations that takes you to different parts of...
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The Hilton Miami Downtown is convenient to Miami’s free Metromover, which can take you to so many great destinations and we are glad you were able to take advantage of that. We apologize if there was any misunderstanding regarding the parking fees. Valet parking is encouraged and allows for frequent leaving and returning where self-parking does not. Our parking and...
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Stayed one night before boarding a cruise ship.
As a Hilton gold member, had access to the lounge, and free internet in room. Luckily, due to the fact that internet access is pricey otherwise.
Lounge lacked bottles of water! Only option for a hot meal for breakfast was scrambled eggs and bacon; no oatmeal at this location, which I was...
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Thank you for your candid review. It is unfortunate that your stay did not completely live up to your expectations. There is a lot to be said about a satisfying meal and we have shared your comments with our Director of Food and Beverage so that we may continue to improve our guests’ experience. The view of the Miami skyline...
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Came here on business with my husband. He had conferences all day while I did day trips. I planned on just staying at the hotel for a few days since we didn't get a rental car. After coming here I wish we had. During the day it is fine in this area but at 7pm (after dark in Jan) we...
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Details can make a big difference and it is regrettable that we were not given the opportunity to resolve some of your concerns with your room. Guest robes are just one of the many amenities we offer and if anything is not as it should be, it would be our pleasure to resolve it. We also regret if the pool...
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We have stayed in a few various hotels in Miami, loved that we were upgraded to presidential suite on arrival, huge lounge area, separate bedroom 2 x bathrooms. The hotel itself is very nice, it’s about 1 mile from Bayside we walked up to Bayside our first evening and didn't do it again as we had to walk passed a...
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An unexpected upgrade can be a welcome luxury and we are thrilled you enjoyed your accommodations. The Hilton Miami Downtown features stylish guestrooms appointed with every modern comfort just minutes away from so many of Miami’s hottest attractions. Thank you for your review and it would be our pleasure to welcome you back again.
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