Bottom Line: I will stay at this hotel again. While it is border line for certain customer service items, I hope they can fix these. The location is second to none for Miami and for families.The hotel is clean, the breakfast good, and most of the staff professional. Coconut Grove is an excellent location for families. My wife and young... More

My boyfriend and I stayed from July 3rd until July 9th 2011. The inn is really clean and the full kitchen is very useful if you wish to cook your own meal. If not, the breakfest or dinner buffet will satisfy you or by 5-10 min of walk there is plenty of bars and restaurants available on CoconutWalk. South Beach... More

Stayed at the Residence Inn during December and found the hotel to be very comfortable for a long term stay. The rooms have a small kitchen with all the necessary appliances for cooking. Breakfast was included and was good. The staff at the breakfast area were very friendly and attentive. Staff at the front desk were a hit or miss,... More

I just received by far the worst customer service of any hotel that I have ever stayed in. I travel very often for busy and never have I encountered a staff, including the general manager, that was completely unwilling and downright rude when I tried to work with them. I needed to cancel my room because the rest of the... More

This hotel has a great location and service, but the tv cuts in and out so watching football was almost non existent. On top of that the wifi was very inconsistent and wouldn't allow FaceTime. Plus it would drop frequently. Pool was clean, lounge area great for a cigar and relaxation, but kids running around made the atmosphere less bearable. More

This hotel met all of my expecations, and the staff exceeded them. I typically stay at the Marriot Dadeland when in town (which is often) but I had out of the country business guests that preferred a place where they could cook their own food and I wanted to stay near to them as I was providing transportation. I was... More

The hotel was very family friendly. A good breakfast was served daily; the staff was very friendly, professional and helpful. Staff responded to issues promptly. The location was close to main attractions and the airport. I would recommend this hotel to anyone. There was also a gated entrance to the parking lot. More

We stayed only one night, but would have been happy to stay longer if possible. Although there was a $15 parking fee, I felt that the car was secure and we were within walking distance of our dinner restaurant...Jaguar (excellent, by the way). The breakfast buffet was very good. The staff was always cheerful and polite. Seemed a little "motel... More

Based on this hotel's overall ranking I was not expecting much. We had originally booked at the Courtyard Marriott in Coral Gables, but when we got there (after midnight), the last room left didn't have a working air conditioner. So they got us a replacement room at this Residence Inn a few blocks away. The parking deck at the Residence... More