I stayed here recently and was more than a little disappointed at all of the hidden (and unnecessary) FEES! Some examples listed below.
My main comment is this - for the PRICE of this hotel - you should get a better experience all around. I have stayed and would recommend the Mandarin Oriental or the EPIC - both are nearby...
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My husband and I did a kid free trip to Miami and did a split stay with a few days in the city at The Viceroy and a week at the W South Beach.
First the good...The pool is amazing. We really enjoyed relaxing at the rooftop pool every day. It can be difficult at busier times to get a...
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My wife and I would stay again at Miami's Viceroy Hotel. Its location at the foot of the Brickell bridge to downtown Miami is surprisingly convenient. While the immediate neighborhood is mostly big banks and office buildings, it's an easy walk to restaurants and to the Mary Brickell Village area, with plenty of dining choices and shopping.
Our room, 815,...
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Dear Guest,
Thank you for taking the time to offer your feedback about your stay with us and for your generous compliments of our downtown urban setting, spacious rooms, tremendous service and amazing hotel décor. We are truly pleased that we exceeded your expectations. We pride ourselves in ensuring that our guests experience is seamless and we are proud to...
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Very good service (for Miami). The rooms could be cleaner, but the common areas were clean. Room service was very good; quick & efficient. (nothing like breakfast in bed!) The rooms are quite small, so it's definitely worth it to upgrade to a suite. Nice granite counters, good sized tub, floor to ceiling windows. Great location for taking a stroll....
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Dear Guest,
Thank you for taking the time to offer your feedback about your stay with us and for your generous compliments of our room service and amazing hotel décor. We are truly pleased that we exceeded your expectations. We pride ourselves in ensuring that our guests experience is seamless and we are proud to have achieved this with you....
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Great hotel to stay for a night or two while in the Miami area, like we did last October.
There is certainly not much to do / see in the area nearby. Two blocks away there was a little shopping center and a variety of restaurants.
Rooms were very spacious and clean, breakfast was good, service efficent.
All what you...
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Dear Guest,
Thank you for taking the time to offer your feedback about your stay with us in October and for your generous compliments of our spacious rooms, tremendous service and amazing hotel décor. We are truly pleased that we exceeded your expectations. We pride ourselves in ensuring that our guests experience is seamless and we are proud to have...
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This was one of the worst hotels we have ever stayed in. There was no hot water in the evening. We were told by the desk that an engineer would be up to check the problem, but that was a lie, as we were later told there is a well known problem with the hot water whenever the hotel is...
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Dear Guest,
Thank you for taking the time to offer your feedback about your recent stay with us. It was unfortunate to hear that our unique décor did not satisfy your expectations. We have received your valuable comments in the spirit intended and sincerely appreciate your most candid feedback.
It was truly disappointing to learn about the hot water issues...
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never done a review before but thought anyone wanting to stay in this 5 star hotel should know what they are about. Firstly, we stayed in a water suite which was absolutely amazing, cant fault it in any way - spacious, clean and comfortable. Thats where this hotel stops.
1. Swimming pool - not what it looks like in photo....
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Dear Guest,
Thank you for taking the time to give your generous feedback about your recent stay with us .We were truly delighted that we succeeded in providing you with an outstanding experience through our tastefully appointed décor in our spacious rooms.
It was unfortunate to hear that the décor of our swimming pool did not satisfy your expectations. We...
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This is one of the nicest hotels in the US that I have used. The rooms are spacious, modern look and feel plus small balcony for view outside the hotel. Nice internal décor, large bed plus a mini kitchenette in case you in town for a longer stay
The staff is extremely cordial and on a look out to help...
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Dear Guest,
Thank you for your high praise and most generous feedback from your recent stay with us. We were truly delighted that we succeeded in providing you with an outstanding experience through our tastefully appointed décor and our spacious rooms.
I was pleased to hear that the service you received from our staff during your recent Viceroy Miami experience...
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Design hotel, spacy rooms, centrally located, with amazing pool on top. Peferct views with Miami bay. Service in restaurant needs to be improved!
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Dear Guest,
Thank you for your high praise and most generous feedback from your recent stay with us. . I was truly disappointed to learn that our staff at the restaurant did not exceed your expectations with regard to providing exceptional service. We pride ourselves in ensuring that our guests’ experience is seamless and we clearly did not achieve this...
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I met my husband in miami over Jan 27th weekend. He checked in the day before and loved the room that he had to upgrade for the nights I came. We've been to a lot of top rated miami hotels thru the help of trip advisor, however I have to say this may be my favorite hotel. Yes, its not...
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Dear Guest,
Thank you for your high praise and most generous feedback from your recent stay with us. I was delighted to hear that your Viceroy Miami experience overall exceeded your expectations. We pride ourselves in ensuring that our guests experience is seamless and we are proud to have achieved this with you.
We so appreciate learning of the wonderful...
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