Just spent 4 nights in this hotel. Positive: no problem with front desk staff (except they don't answer the phone and no wake-up calls). They were helpful as far as they could be. Blow dryer didn't work - was replaced same day. Room was dark and quiet. Bed was comfortable. Close to metromover. Negatives: no blanket on bed - just... More

For where this hotel is and the location you would think it would be a classy place. Sorry to say not so much! We stayed for one night before going on a cruise the next day. The reason we chose this hotel was for the location. It is centrally located to everything. Our check in was slow and the reservation... More

Yes the price is very right. The location is great, because you walk right out front door and there is the people mover metro. Yes, some of the front desk staff are not such people oriented, but for a no frill low cost huge suites with great bathroom, it is a bargain. Our group has stayed there for or conference... More

well.. for weeks i read the reviews and wondered if i do it or not. I had called the hotel a few times to ask questions and yes staff was rude or sometimes no one answered but it was the only place under 120$ and it was just one night. I kept thinking i made a bad decision but the... More

I should begin by stating that I have not personally visited this hotel. I was not able to join my wife and her friends on a Jan 2012 cruise. I decided to use the internet check out some of the destinations they were going to. They were staying one night at this hotel before getting on a ship the next... More

This hotel is okay if you want something reasonably priced in the heart of the business district of Miami. It borders the river community of condos. Location is really great. I stayed here and was relatively happy with my experience. However: I now live in Miami and want to talk about another experience I had regarding their credit card practice.... More

Check in/out was a bit longer then other hotels. they also make a photo copy of your credit card. This hotel uses key cards for the room which is a plus. There are ants all over the place; In the bedroom, bathroom sink, hallway, cheap dining restaurant. Hotel swimming pool is really small and not very clean. during my 4... More

Went to spend New Year's in Miami with a friend, and to watch the Orange Bowl Game. The week of going to be in Miami, we were searching for hotels, and wanted to stay in downtown. Reading lots of the horror story reviews of this hotel, we both were apprehensive about booking a stay there. One of the reviews which... More

Customer service is non-existent here. Bonyda at the front desk is very rude and there was only one bellman and the two of them seem to be the only full-time employees after 3:00 pm. The hotel is dirty and smells. The Hyatt is only a couple of miles from this hotel and was only $40 more per night. We moved... More