Dear TruSmilesJones, regret that your stay with us could not lessen the impact of a crappy day. We do appreciate your business and the balanced feedback received. Hope your future journeys are more enjoyable...... More

Dear Mr. dairocket, from all of us here at the Crowne Plaza Miami Intern. Airport "Thank You" for your visit and the constructive review posted. Your posting has been made available to all my business partners to read and deepen their understanding of the various service expectations our diverse guest population has. Again, Thank You and Bon Voyage.............. More

Dear Carol34162, we appreciate your detailed feedback of your recent stay with us. Glad to read that once the reservation issue was cleared up you stay was comfortable and positive. We have looked in to the reservation matter and have developed a new tool to make the various benefits associated with a particular package easier to verify for our staff.... More

Dear foodfan, regret that the room did not meet your expectations. We will try to identify the room assigned to you and see what if anything can be done with the door. I can say with confidence that our location allows for easier exploration of local flavor restaurants than any other area in the airport district. Within easy walking distance... More

Dear Thiscarolina, so sorry to hear that we failed to provide you with the service you had expected to receive from past visits. We are very disturbed by the fact that we assigned you an occupied room and the lack of urgency and concern you experienced upon return to the Front Desk. We will review the matter internally and see... More

Dear dccnm, my busines partners and I would like to express our gratitude for the generous review of our property and services. We are delighted that you had the opportunity to see a bit of Miami during your brief visit. Wishing you continous safe journeys............. More

Dear Ms. Feistygal First of all from all of us here at the Crowne Plaza Miami International Airport, thank you very much for having received your business. We regret that our product did not meet your expectations but appreciate the balanced review of our property. For the benefit of future guests and to assist with evaluating the compatibility of our... More

Dear numberoneson, we have taken time to research some of the topics listed in your recent review and are prepared to share our findings. First and foremost, thank you very much for receiving your business, my apology for not meeting your expectations but will use your feedback to review operational improvement opportunities as applicable. Internet- we reviewed our traffic reports... More

Dear B.G._Chicago, we are truly sorry that we failed to provide you with accommodation at the expected cleanliness level and the less than professional reaction from our Front Desk Business partner. I wish to assure you that this will be addressed by all responsible parties. My reaction would have been the same had this happened to me. I would like... More