THIS PLACE IS A CESSPOOL!!!! Upon check-in there were no towels in our unit. The bathroom floor was sticky and smelled from urine. We had to request to have it cleaned before we would use it. After cleaning it still smelled. There were no dishes, cup, glasses or silverware. The carpet was filthy and had cigarette burns even though it... More

I am presently here for a two week stay and find these older reviews inaccurate. The units have now been refurbished - new carpets etc. Our one bedroom unit is very comfortable. Maintenance is being done constantly. Rooms and lobby are clean and well appointed. Staff has been very helpful. Location at the Boardwalk to go to the beach is... More

My husband and I are seasoned travelers. We used a "getaway" from Interval international. We arrived and the place looked like a welfare hotel. The lobby, elevators and hallways were dirty. The room was dirty. Marks on walls, dirty bedspread, dirty rug. My husband went to open up a cabinet and it fell off in his hand. We asked to... More

I went to Westgate Miami Beach on a really great travel deal for a very good price, and I had never been to the Miami FL area before so I was glad to have what I got and thoroughly enjoyed the experience but ... What you need to know is ... this property is part of the Westgate chain of... More

We,a party of four, went to the Wesgate in Nov. 2006 through Sunterra. NEVER AGAIN!!! Although the 2 bedroom apartments were roomy,during the 2 weeks we were there the bed linen was not changed and the rooms were not cleaned.The carpets were so dirty the soles of our slippers were black. Thankfully we went to the Keys for 4 nights... More

I was first assigned a delapidated one bedroom unit. The bedspreads were torn and worn, the carpet was ripped, the upolstery was dated and shreding at the seams. When I complained, I was eventually moved to a "remodeled" studio, the size of a closet. There are no amenities on site. The staff is rude and uncooperative.

Being a Westgate time share owner, I have had a terrible experience with this resort. Not only are staff rude and unprofessional but the majority do not know the Sunny Isle area and cannot help you with anything in the area. Additionally, No where is ther a sign for Westgate nor are there any Westgate personnel. If you bought a... More

We came in as Westgate timeshare owners, but the property has two names and one management group. It was very confusing when making the reservations and checking on this hotel's ratings. We had requested an upgrade to a room with a balcony, months in advance, in the end we had to contact a Westgate supervisor who worked it out with... More

We decided to exchange our beautiful time share in Embassy Maui resort for this one because it would expire. The hotel is very average and getting old, needs remodeling which they are doing on a daily basis and you can hear it. The timeshare sales people were contacting us on a daily basis, which was not necessary because we already... More