I can't say enough about the staff, from the valet to the bar staff and especially the pool and beach staff. I’ve never experienced a group of people so willing and anxious to do something that would make your stay as enjoyable as possible. One of the most impressive aspects was that everyone seemed to know my name even staff... more

I knew we were off to a good start from the moment we arrived at valet. The Setai doesn’t do the typical check-in one would expect by walking to the front desk and giving them your last name. Once the bellmen take your luggage, they notice your name on the luggage tag and announce it to the front desk agent... more

It has been a true pleasure experiencing one of the most luxurious hotels I’ve come across in my many years of travel. I don’t typically write about my experiences, but I could not stand the thought of not commenting about the people of this fine establishment, The Setai. South Beach can be an interesting place, never knowing what to expect... more

This is my first stay at The Setai. I think it is a good place to stay for vacation in Miami Beach. I can hardly find any hotels in Miami Beach like it with excellent service, great view and convenience for shopping, dining and nightclubs. My husband and I stayed there for 3 days. There is a nice courtyard view... more

We were looking forward to the Setai after seeing pictures and talking to the concierge. Here are a few things: 1. Location is perfect, right next to a beautiful beach, great restaurants and clubs. The side near the Shore Club can be loud at all times of day and night. 2. Service - I have not experienced better service from... more

My wife and I usually stay at 5 star resorts and/or a hotel that is very highly rated on Tripadvisor. I have never been called unreasonable but this hotel surprised in a very negative way and as a result I cannot recommend it to anyone wishing to stay at a resort in this class. We traveled to the Setai for... more

The Setai is a beautiful hotel providing great rooms, wonderful dining options, We enjoyed the entire 01 week here at Miami more

Having always stayed at 5 star hotels, I didn;t think twice about booking at the Setai. What a huge mistake! This hotel is so overrated it's ludicrous. I should have learned my lesson when my husband and I pulled up in our Bentley, and the valet ask my husband if he would be "staying with the car" as if he... more

I travel a lot and have stayed at a range of hotels around the world, from five-star to budget. This is one of the WORST experiences I have ever had at a luxury hotel. We paid $1400/night for a one-bedroom suite - definitely five-star rates. What we received was barely one star service. We had lunch in their restaurant during... more