Our stay here was good. The rate of $150.00 we felt was reasonable. The room seemed pretty clean and was spacious. My only complaint is that overall the staff was not the friendliest. Actually, really no one in Miami beach was that friendly. Wouldn't stay there again if and when we come back to Miami beach.
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Dear Kristin, I'm disappointed and surprised to hear you did not find locals to be friendlier, and more importantly our staff! Please send me a message at sales@thekenthotel.com about your experience with our staff and whom/when you think they could have done a better job with their hospitality.
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First let me start off by saying I am in LOVE with Miami. It is one of the greatest cities on earth in my opinion. I have gone just about every year for the past 6 years with my girlfriends for a quick getaway and we have almost ALWAYS stayed here (if rooms were available) The rooms are clean, stylish,...
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Thank you for your kind words, we hope to provide you with consistent service in your future travels to Miami Beach!
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We arrived on a Friday night after thinking we booked a suite for five people directly with the hotel as we had called the Hotel directly. We should have known it wasn't going to go well when we walked into the office and were ignored for a good ten minutes. Finally, when we attempted to check in, they would not...
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Dear Guest, first let me apologize for the horrible experience that you articulated on your review. My name is Eddie Nunez, I am the General Manager of the Suites on South Beach, and I am in shock after reading your review and some of the comments you mentioned. I can assure you that is not the standard at our establishment...
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We booked this place for a great price while we were in the car, on the free South Beach Wifi and felt like we won the lotto.
The location is fantastic, one block from both the beach and the main party strip of South Beach. The property is great, slightly nestled away, and not overly large. The rooms themselves are...
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Thank you for your comments, please come visit us again!
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Before arriving at the hotel, I was a bit apprehensive -- I had booked several months ago and called to confirm my reservation a week before. I was told that for some reason when they tried to charge my credit card for the first night's stay, it didn't go through. No one had contacted me about that though and I...
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Dear guest thank you for your comments, I would like to inform you of our policy with regards to the room deposit. When a reservation is booked we apply the first night's room and tax, if for some reason the credit card is declined we do not cancel the reservation, we hold it until a few weeks prior to your...
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The location is brilliant. A block away from the beach is nothing at all. It's on a safe street and there's always lots of people there.
The room itself was good. Kinda cool looking. It even had a small kitchen area which I didn't know about, but was a pleasant surprise. Always nice to keep your drinks cool. There are...
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Dear Guest, please allow me to inform you of some future changes which might help with some of your complaints. We will be installing more powerful radio transmitters throughout the property this February to spruce up the internet connection, we found that some specific rooms have a harder time than others getting a signal, this could be attributed to the...
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Hello.
The suites are located on south beach near Washington Ave. The location is great. Very close to the beach and the heart of south beach. The room was clean and nice. There was an air condition, fan, Flat TV with many programs. Kitchen is fully equipped. The bathroom was clean. There was also a safe, flat-iron, phone. I was...
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Thank you for your comments, we will be adding dressers to our rooms soon so that guests can have more options in terms of storage for their clothes!
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Stayed for one night so we could be check out the beach before driving back home after a week long road trip. What a hidden gem! Price is reasonable and the location can't be beat! It is a 2-3 minute walk to the beach and close to everything. I booked directly with the hotel, and check in was a breeze....
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Thank you for comments, we hope to able to provide you with lodging in the future!
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Myself and a friend stayed here last week and thought the service was great, Christine and Francois were beyond helpful with everything from where to eat, organising clubs and sorting tours for us. The hotel itself is in a great location, just a couple of minutes walk from the beach and Ocean Drive and all the restaurants and nightlife.
The...
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Thank you for your comments, unfortunately due to our location being in the heart of South Beach and a very busy Collins Avenue sometimes the people and commotion outside makes it a little more noisy than what you would want in a hotel, especially at night since South Beach is world renown for our nightlife!
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The room is good, I really want to stay there.
But this Hotel is beside a restaurant where are a lot, believe, a lot lot lot of rats. Many, impossible to count due quantity.
You can see tem on the wall bordering the hotel, is terrible and disgusting. When my son and wife got in inside the room, they heard...
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Dear Guest, I would like to point out that Suites on South Beach is located next door to a Subway restaurant, and that is the only restaurant on this side of our street - we do not have a rat problem at all, we actually contract our pest control company to fumigate our property twice a month, even though due...
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