I will admit, upon our arrival we had some issue with checking in due to some fees that were not initally mentioned upon reservation. I think the frontdesk lady was a hater and gave us a nasty, cold dirty room. When we complained and asked about the rooms that we saw on the website, she stated that those were the... More

The new sushi rest was amazing and would go back again! Zama the chef was there and very friendly. I went with a big group and the chef brought out special selections. Overall wonderful experience... professional staff, great drink, and reasonable prices :) More

I read the reviews here before I booked hotel don't normally write my own but this hotel was more than what we expected. Staff are so helpful especially the lovely girl at the concierges desk who helped my boyfriend so much with valentines day and my birthday. Pool area great location great cant wait to return! Best friendliest staff in... More

We spent valentines evening at the Shelborne while we were in town for the one night. We understand the hotel has been under renovations for a while and some of the reviews reflect this but our experience was outstanding. We were upgraded to an amazing suite that is beyond anything I have ever experienced in a hotel in the 23... More

Stayed at this hotel over the weekend and concluded that it has a long way to go. The outside is nice and what you would expect from a hotel on SB. But once you check in and walk past the bar and step into the elevator your impression will change!!! The carpet is dirty and stained and the hallways need... More

I stayed there for a weekend... The walls are thin, you can hear the maids thru the door, valet takes forever to get your car, they reset your key card every night, it's impossible to get a manager to speak to. They check you into another person's room.. The lunch was ok. The pool is pretty. But would not waste... More

I stayed there with my new bride on January 28. First room they put us in was tiny, had twin beds even though i booked a king and I couldn't turn off the shower. They moved me to a new room that had big holes in the carpet and a couch with huge tears and the stuffing coming out. All... More

Here is my overview: - Looks can be deceiving. The hotel exterior/lobby/pool area is gorgeous, but most of the rooms are horrendous. The basic rooms look like a bad motel room used on the set of an 80's murder movie. My room had spider webs everywhere, the door didn't lock and holes in the furniture. (Note - After I voiced... More

My husband and i stayed here last December whilst we were on our honeymoon. It was the 5th stop of our month long journey and the only stay that wasn't enjoyable. We checked in for our first night at about 8pm. Staight away the staff were not friendly or professional. We were told in order to check in we had... More