Bentley Hotel, 5th & Ocean, Miami Beach, FL is a luxury boutique hotel.
The staff and service are top knotch.
Carlos the conceirge welcomes you with a warm smile and attended to every need.
Anna the cleaning staff manager is detailed.
I have vacationed at this wonderful hotel for several years.
The staff are professional and friendly.
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Thank you for such a positive and detailed review of the hotel and the staff! I am so happy that we were accommodating to you as always, and that you continue to return to the Bentley hotel to stay with us! Next time you plan your trip, please email bentleyfd@meninhotels.com to make a reservation at a special rate!
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We stayed at Bentley Hotel this past Monday, January 23rd for just one night. I found this hotel through a AAA deal and decided to book the 1 bedroom penthouse. I read some reviews and wasn't sure what to expect but was more than pleased with my entire experience. We had a car with us but the valet was always...
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Thank you for such a positive review of the Bentley Hotel! I am glad that you enjoyed your stay and found our service and ammenities accommodating. I am so happy that you found the rooms comforting to your liking. I would like to invite you back the next time you are in miami beach to stay at the Bentley at...
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Very wonderful staff who did everything to make the trip good for us!
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So nice to hear that our staff was very accommodating and that you enjoyed your stay at the Bentley Hotel! We look forward to having you return again in the near future.
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Needed a room for one night, got one of those "find out what you got when you get there" rates and was not terribly disappointed. Price did not include a rather hefty resort fee so not such a great value after all. They were not busy and upgraded us to a larger room as the one we got - despite...
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Thank you for such a great review of the Bentley hotel and our ammenities! I am pleased that we were able to provide you with a positive experience. I apologize greatly for the inconvenience you encountered at the restaurant! I will be sure to follow up with this to make sure it was taken care of. The next time you...
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Whilst this hotel is in a good location at the bottom end of Oean Drive, we can advise that we would not stay here again purely for the lack of flexibility and attitude of front desk staff who were unable to provide us with a room to freshen up before our long flight back to Europe. Most flights to Europe...
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I apologize for what may have been an inconvenience during your stay. There may have been other factors involved as to why we were unable to provide you with a room prior to your flight. I am pleased that you were happy with the location and the accommodations of the hotel during your stay. When you are back in Miami...
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New Year's weekend, my gf and I stayed at the Bentley (referred through a super friendly and helpful broker).
The Bentley is a 4.5/5 star 3-star hotel. It's not super fancy, but has all you need if you're looking for great stay on South Beach. Friendly and helpful front desk. Awesome location (5th St. on Ocean Ave, on the beachfront,...
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Thank you for the positive words and feedback. Furthermore, we couldn’t be happier you decided to ring in the New Year with us. Our location indeed is truly second to none, can one ask for anything more than ocean views, a rooftop pool on Ocean Drive and with great dining on site. We would love to see you and your...
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The hotel is well located at the end of Ocean Drive but it is very tired with shabby fixtures and fittings and dirty decor. Ill-fitting windows and soiled curtains, carpets, rugs and walls are complimented matched with old and broken appliances and furniture. I'd suggest that it hasn't been decorated for at least 5 years and that it is a...
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We apologize for any inconveniences you might have had experienced during your stay. While we strive for perfection it is only through our guest feedback can we improve the hotel and more importantly our guest experience. However, I would have to disagree with you in that our guests are always quick to share their great stay with us, as evident...
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We chose the Bentley for a one night romantic getaway on South Beach, based off of good reviews on TripAdvisor as well as elsewhere. Please be advised that this is a review of the Penthouse units and not of the hotel units.
We booked one of the Penthouse units because we wanted a lot of space and a terrace that...
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I am responding on behalf of the Bentley Hotel. Thank you for your review and your feedback regarding the Penthouse. I will be sure to bring this to the attention of the proper management staff. I am happy that you found my staff accommodating to your needs. I'd like to invite you to stay at the Bentley again in the...
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We booked two rooms from 12/21 – 12/23. We were upgraded to ocean front one-bedroom suites upon check- in. Both suites were specious and nicely furnished. My bedroom faces Ocean Drive on the 3rd floor. It was extremely noisy due to street traffic and the loud music from the restaurant downstairs. Music stops after midnight but not the traffic. There...
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Thank you for your review of the Bentley Hotel! I am happy that you were pleased with your accommodations and your ocean view room upgrade! I apologize for any disturbance you may have experienced due to the noise on ocean drive, however our hotel is located in the middle of all the action! I hope that you enjoyed your stay...
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No room available upon checkin attempt at 1PM after longhaul flight. Upon later return, I was assigned the last room, which was a terrible dump. The floor was constantly shaking due to kitchen aircondition below my room, in-room appliances were extremly noisy. All furniture was chipped, bed-cover had visible stains. Pool area dirty and poorly maintained.
From what I could...
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