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BEST WESTERN Naples Plaza Hotel Reviews, Florida

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BEST WESTERN Naples Plaza Hotel

2.5 of 5
6400 Dudley Drive, Naples, FL 34105-3849
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BEST WESTERN Naples Plaza Hotel
127 traveller photos
Ranked #37 of 59 hotels in Naples
3.5 of 5 stars 336 Reviews
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336 reviews from our community

    Trip type
Traveller rating
    82
    144
    67
    26
    17
Date Rating
Tamarac, Florida
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
“Nice hotel, currenty under renovation.”
4 of 5 stars Reviewed 19 May 2013 NEW

Stayed here two nights with my wife and my mother in law who had her own room. The staff was friendly. the rooms had some minor cosmetic issues but overall a great experience. The interior second floor balcony that overlooks the lobby has been walled in but the drywall has not been painted yet. Part of the parking lot is... More

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See 4 more reviews by Florida_Traveler1966 for Naples
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
20 May 2013

Thank you for completing the survey regarding your recent stay at our property. We are currently making renovations to our hotel and am glad to hear that we didn't interrupt you during your stay. We are replacing the carpet. We are also adding more modems through out our property to make the wireless faster for our guest. There isn't any... More

Plant City, Florida, Usa
1 review
“Needs some work”
2 of 5 stars Reviewed 14 May 2013

Front desk very friendly and looks newly remodeled. Two best things Pool was perfect temperature. Carpet needs cleaning/replaced. Rooms and hallways need to be aired out and Frabreesed. Had an unpleasant musky odor. Breakfast choices could be expanded to include a fruit or more healthy choices. All other employees could take a lesson from front desk as to develop customer... More

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Review collected in partnership with Best Western

Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
16 May 2013

Thank you for completing the survey regarding your recent stay at our property. We are in the process of installing all brand new carpet in the hotel and cant wait to finish the renovation to better satisfy our customers. I'd like to apologize for the staff that didn't meet our standard when it comes to customer service. Thank you so... More

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Tampa, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“You get what you pay for”
3 of 5 stars Reviewed 6 May 2013

We stayed with a soccer team. Several families had to switch rooms because the carpets were wet from a recent cleaning and the rooms smelled musty/moldy. I kept our window and door open 24/7 and the smell never went away. The pool was green - needed to be brushed and the pool furniture was cracked. The elevators were sketchy and... More

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Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
8 May 2013

Thank you for completing the survey regarding your recent stay at our property. I'd like to apologize for the cleaning and repairing of the carpets. We are currently working to replace all carpet in the hotel. We would also like to apologize for the disturbance of heavy traffic flow in the parking lot during the busy weekend. To avoid this,... More

Berlin, Maryland
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Friendly and CLEAN”
4 of 5 stars Reviewed 28 April 2013

We went down for business, as we are relocating to the area. The gentleman at the front desk every morning was very nice. The room was clean, although I didn't care for the shower, as it was wheel chair accesible and left for a soaked floor every time we showered. We had a nice size room, 2 double beds. Non-smoking,... More

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See 3 more reviews by A K for Naples
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
29 April 2013

Thank you for completing the survey regarding your recent stay at our property. First, I want to apologize for the internet. During your stay we did make updates to our bandwidth which caused the connections to black out for a small limited time. Our internet is up and running. FASTER THAN EVER. Glad we were able to accommodate you with... More

Yukon, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“There are still compassionate people!”
5 of 5 stars Reviewed 22 April 2013 via mobile

We had a family emergency and the staff all the way from maintenance to management went above and beyond. I would definitely stay here again and recommend it to anyone. People always leave a review when it's bad, but I wanted to make sure these people/business got the good recognition they deserve!

Was this review helpful? Yes 1
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
24 April 2013

Thank you for completing the survey regarding your recent stay at our property. Here at the Best Western Naples Plaza Hotel we try and go out of our way to accommodate our guest. I am very happy to hear we were able to do that for you while staying with us. Your business is very important to us and we... More

Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Service was great, hotel is average”
3 of 5 stars Reviewed 21 April 2013 via mobile

We stayed for a night for a sports tournament. We were on Fourth floor and suppose to be non-smoking but hallway smelt of smoke, ashes all up and down floor. Room didn't have smell though. Staff was very courteous at check in, laundry facility was good, location is near lots if restaurants and shopping. Rate was fair for the room.... More

Was this review helpful? Yes
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
22 April 2013

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Lakeland, Florida, Usa
1 review
“Staff from Hell!!”
2 of 5 stars Reviewed 12 April 2013

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Review collected in partnership with Best Western

Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
15 April 2013

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Edmonton, Alberta, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Excellent value.”
4 of 5 stars Reviewed 10 April 2013

We enjoyed our visit here, we stayed 2 days as we were in Naples for a purpose. The room was clean, it was well supplied with coffee and tea for use. The bed was really comfortable a surprise to me as sometimes beds can make the night long! The breakfast was great with lots of selections and refilled constantly. The... More

Was this review helpful? Yes
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
11 April 2013

Thank you for completing the survey regarding your recent stay at our property. Again, Thank you for the great comments. Glad we were able to accommodate you so well why you enjoyed our beautiful city of Naples. Wish we could a bigger sign out by Pine Ridge Rd but the county does not lets due to the fact it takes... More

MA
2 reviews
Reviews in 2 cities Reviews in 2 cities
“fine for large families”
3 of 5 stars Reviewed 6 April 2013

Noisy - but if you have a family of kids you can't beat the price for the room and very abundant breakfast. It was hard to sleep at night because of all of the noise in the corridors and outside our room.

Was this review helpful? Yes
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
8 April 2013

Thank you for completing the survey regarding your recent stay at our property. Sorry you couldn't completely enjoy your stay at the Best Western Naples Plaza Hotel due to the noise. Wish we could have done more to accommodate you while visiting Naples. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your... More

Fredericksburg, Virginia
2 reviews
“Clean hotel but internet not working”
3 of 5 stars Reviewed 6 April 2013

I was in Naples for a week with my family visiting grandparents and had hoped to get a couple of hours of work done each day before the kids woke up. However, the internet was just not good. Most days it wouldn't connect at all and when it did, I would get dropped after a short time. I called the... More

Was this review helpful? Yes
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
7 April 2013

Thank you for completing the survey regarding your recent stay at our property. So disappointed you didn't enjoy your stay at The Best Western Naples Plaza Hotel. Since your stay we have updated our internet equipment to double our bandwidth we offer in guest rooms. Again, I know this does nothing for you now but future guest won't encounter the... More

 
 
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BEST WESTERN Naples Plaza Hotel
3.5 of 5 stars 336 reviews
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Additional Information about BEST WESTERN Naples Plaza Hotel

Also Known As:
Best Western Naples
Naples Best Western
BEST WESTERN Naples Plaza Hotel Florida
Address: 6400 Dudley Drive, Naples, FL 34105-3849
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#34 Family Hotels in Naples
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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BEST WESTERN Naples Plaza Hotel
6400 Dudley Drive
Naples, FL 34105-3849
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