Our family of 4 stayed in a two bedroom suite for 8 nights -- checked in on a Saturday and checked out Sunday the following weekend. Our stay was centered around spending every day at the Disney parks; usually between 9am and about 9pm we were not in the room. The place was nice -- 4th floor with a view of one of the ponds. We were a short walk from the main pool, reception, and restaurant. I appreciated that we were not right in the middle of the resort where it would've been noisier. One small detail I really liked was that the resort did have a couple of EV charging stations -- free to use. We rented an EV for this trip and I didn't have to go anywhere else to recharge. There was one person really hogging one of the chargers, but whatever -- I managed to return our vehicle nearly fully charged without having to leave the resort. Where we ran into a problem at this resort was with housekeeping and guest services, as well as management. As part of the package we purchased, housekeeping services were to be provided every other day during our stay -- Monday, Wednesday, then Friday -- we had received no housekeeping at all until our very last night (Saturday) after returning from being out all day and having to complain to the front desk. That's 8 days without fresh linens, and a cleaning. To be clear, housekeeping showed up on Monday morning and I turned them away since we had only been there for about a day and a half. I only requested new batteries for the TV remote -- those didn't show up until late in the week after calling guest services and complaining. Wednesday, nobody showed up at all. Friday, somebody knocked early and I told them to come back in 20 minutes -- they never did. At this point we were basically out of fresh towels, had no more trash bags for the kitchen, and really needed a fresh set of linens. After returning to the resort late Friday night and finding that nobody had replenished the towels, changed the linens, or cleaned the room, I called the front desk. I got a lot of excuses about why housekeeping didn't show up and was told they'd at least have some fresh towels and trash bags for the kitchen sent out. 45 minutes later, maintenance guy shows up -- he asks if we were locked out of the room. No towels, no trash bags. At this point, I had to walk to the reception area. The guy I spoke with there was friendly, had the fresh towels, trash bags, and batteries sent to the room, and assured us that housekeeping would be there on Saturday. He informed us that if we wanted to speak with a manager, somebody would be in the following morning. Saturday morning, I go in and speak to the manager -- assistant director of something. I had to explain once again the problem we've had with housekeeping -- apparently the people I spoke with the previous night had left no record of it for her. She was very apologetic, credited us back a small amount, assured us housekeeping would be cleaning our place that day while we were out. Off to Disney Springs we go. Would you like to take a guess at the state of the room upon returning Saturday evening? That's right -- still as we left it that morning. No housekeeping. At this point, my wife and I were just beyond frustrated. We had planned to cook a meal in the room for our last night, but those hopes were dashed because I had to spend the next hour dealing with guest services, waiting around for the housekeeping manager, and having to express my disappointment to a guest services "leader" who tried very hard to not speak with me at all. Yes, I had to explain the entire situation for a third and fourth time Saturday night and then had to vacate the room while it was being cleaned. Finally, a clean room. I had to sacrifice a couple of hours, a pound of salmon, a bag of green beans, some brown rice, and then spend about $100 to eat at the resort restaurant by the pool. But hey, at least the room was clean for our very last night there after an 8 day stay. I was going to leave this at a 2/5 rating since the resort itself is fine, had no real issues with any of the amenities, other staff, or the room. However, having to write this review and sort of relive the frustration at the end our vacation, brought on by the surprisingly consistent incompetence of guest services, management, and housekeeping I'm just going with 1 out of 5. We should have just booked at a Disney resort, which is exactly what we'll do next year.…