Having been handed a card by 'Edgar Sanchez' who requested that I use his name when doing this (Here you go Edgar,) I thought to myself, 'you're a brave man.' The Virgin holiday guide described this as a 3 Star hotel, and on a good day it may scrape into that category. However I can only review my experience so... More

This hotel was fine not at all dirty. Pool area was nice but didn't sit around it much as I didn't pay all that money and travel all the was to Florida for the hotel and pool, just to remind everyone universal studios is there and disney and seaworld. So if you want a hotel for a base and shelter... More

me and my boyfriend loved this hotel, couldnt say a bad word about it, excellent location bang in middle of idrive near restaurents etc, nice atmosphere and very friendly staff at reception and in the little shop, would recommend this hotel to any one.

I loved my room in the D block. It was on the ground floor near the pool, very peaceful and quiet. The staff were exemplary, particularly Mark. He was determined to make me happy, (I had expressed considerable misgivings after the reviews I had read,) showed me three rooms until I was perfectly content, and checked in with me frequently... More

It's annoying when people put bad reviews about hotels because they have booked a 3 star and expect a 5 star. If people have had bad experiences personally that's fair enough, but I read some bad reviews about this hotel that turned out to not be anywhere near true. The staff were very very friendly and helpful and the rooms... More

This stay came as one of those packaged partner deals from Universal Studios and started off weeks before we even arrived. There seems to be very little communication between the hotel and the park. This is not entirely the hotel's fault so that has been taken into consideration for this review. The desk staff resolved the issue very quickly while... More

We stayed here for 12 nights in March/April 2013 at a total cost of around £500, room only. We had a disabled bedroom (motel style) which had a fantastic accessible roll-in shower in a clean, refurbished bathroom. The bedroom was a bit old fashioned and tired looking. It could have been a bit bigger but still accommodated 3 of us,... More

Having been to this hotel with Virgin 6 times in 8 years so would be classed as returning customers, its just a shame we were not treated like it. The other years we visited this hotel the staff were well informed helpful and caring, upon our arrival from a 9 hour flight, we were booked into b block yet on... More

Stayed at the hotel in May 2013 and it was a nice property for the money. We stayed in the tower part that had larger rooms. The elevator was card activated for extra secuirty. I would stay there again. Hotel and front desk staff was very nice.