Upon check-in, we could tell this was not an ordinary chain hotel. The front desk service was superb! They upgraded our room which was spacious, clean and well appointed. A shuttle is available to Universal, but it's a very short drive if you don't want to depend on a shuttle schedule. We only stayed for one night, but I can... More

I had originally booked the Doubletree hotel, which is just two buildings down from this Fairfield. The Doubletree is a little closer to the Universal entrance, but after reading ratings on Trip Advisor I found that this Fairfield seemed to be much more highly rated. Also, the Fairfield has free parking and free breakfast, two things that can really add... More

I went to visit family and my sister got the flu so we wanted to stay at a hotel at the last minute trying to avoid getting sick. I went on trip advisor to seek out a hotel that was close by. The reviews were spot on. The customer service was better than a lot of 5* hotels I have... More

I met a childhood friend for a weekend at Universal Studios and was blown away by the hotel - most especially the welcoming and well informed registration staff! The young man arranged for a taxi since we had missed the shuttle to Universal and engaged in friendly conversation when we checked out the following morning. The room was comfortable and... More

Our experience at this hotel was excellent! We stayed two different times during the past week and both times were perfect. Rooms were spotless, and the hotel is centrally located. We were assisted by Emanoel during both visits, he was professional, friendly and extremely helpful during our stays...i can't say enough about the level of customer service he gave us,... More

This was an excellent hotel experience! I've stayed at several hotels and did research before choosing a hotel for a trip to Universal Studios. I was very pleased! Excellent rooms, great decor, beds comfortable, shower - great water pressure, flat screen tv. The free breakfast included several choices including waffle maker, breakfast sandwiches, fruit, yogurt, cereal, bagels, etc.. The staff... More

This hotel is great and the people are very helpful and friendly!! However, one person really stood out. I left my mac charger at home and I'm totally lost without my mac laptop. JP happened to have an extra one from his computer and he gave it to me!! He's my knight in shining armor!! Thanks JP!!! More

The hotel is well located. Just few minutes from the hotel you can find several restaurants, millenia mall and premium outlet. Room: bed is confortable, shower is nice. Both very clean. Breakfast: few options, just like any other hotel in this category. Staff: very friendly and helped us with everything we needed. Negative points: The room doesn't have a safe.... More

Cute hotel with bright and cheery decor. It was clean and customer service was great. It is a very short drive to Universal Studios and has several restaurants within walking distance. We went to Universal Studios to see Harry Potter. It was a cool place, but the crowd was insane. You could not see anything or get in any of... More