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Crestwood Suites - Orlando University of Central Florida

2.0 of 5
11424 University Boulevard, Orlando, FL 32817
Hotel amenities
Crestwood Suites - Orlando University of Central Florida
Ranked #253 of 328 hotels in Orlando
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59 reviews from our community

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Date Rating
Orlando, Florida, United States
1 review
3 of 5 stars Reviewed 22 May 2013 NEW

This is no 5 star hotel but it serves the purpose for the time being. There are a few things that can be changed to ensure a better overall experience and stay. There is no HBO or Showtime. Just basic standard cable. The Wi-Fi is included for free with your stay. The rooms differ in size, floorplan, and upgrades. Kitchens... More

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Orlando, Florida
2 reviews
5 of 5 stars Reviewed 7 May 2013

We are happy with the service and attention. We thank the managemen (Frank Pacienza) and all staff team; front desk, housekeepers, maintenance (Isabel, Teresa, Cyndi, Rafael,Angela, Roberto) for being so kind, friendly and professional. We feel like family!!! They have improved the quality. New mattress. Better decoration.New carpet. New microwave. We have been coming there for more than a year.... More

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CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
8 May 2013

Dear German thank you for the review...I am glad your new "everything " is working out for you..I appreciate the good comments and we will make sure we keep up the goood work More

Jacksonville, Florida
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 7 May 2013

This Suites Hotel is typical of this genre of suite hotels. I would say it is on the average scale. It is not an Embassy Suites or a Residence Inn, but a good economical alternative. The room was small and had a small sink, dormitory size refrigerator, two burn electric range, coffee maker, toaster, and small microwave. Cable was good... More

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CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
8 May 2013

Dear Customer thank you for your feedback...we are happy to say that we are in process of improving our rooms and will do our best to provide best services at all times... if you do come back to Orlando please feel free to contact me at orlandoucf@crestwoodsuites.com and I will make sure you experience our newest additions.. More

Orlando, Florida
1 review
5 of 5 stars Reviewed 4 May 2013

my family and i have been a guest at Crestwood suites for about two months and the housekeepers have been a big help in providing us with excellent customer service. Cyndi is one of the best housekeepers at this location she is very patient and kind and anything i need she will provide.

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CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
7 May 2013

Dear MariahJ Thank you for the nice commets...Cinthia works very hard each day to satosfy our customers..I will be sure to show her the review as she gets recognized for this along with entire staff..we hope to see you soon on your next orlando visit Frank Pacienza General Manager More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 11 April 2013

We booked a room for $45, which for East Orlando is dirt cheap. This place has improved so much in the 2 years since we were last there. Clean fridge, microwave.Soft mattress. 50 channels of cable. Walking distance to Buffalo Wild Wings, Knight Library, etc. And we never needed to replace the door keycards. Well done !

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See 2 more reviews by Pinoy-in-law for Orlando
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
15 April 2013

Thank you for the nice comments. Our staff strides to provide 100 service at all times. I am happy that your reservation went well in service and in value...we look forward to your next visit. More

Orlando, Florida
1 review
4 of 5 stars Reviewed 11 April 2013

I move from Georgia to Florida about a month and a half ago and have been staying at crestwood suites the entire time. From great customer service at the front desk, to the extended services of the housekeeping staff, I can honestly say I have been overwhelm with this home feeling environment. Being that i have a one year old... More

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CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
15 April 2013

Thank you for the nice comments...our staff strides to provide best services at all times.We really appreciate the positive feedback More

Wesley Chapel, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 8 April 2013 via mobile

Where do I start! This hotel was booked through an event going on at UCF. All we were able to go on was the hotel's website photos, which must have been taken years ago! Very deceiving. The girl at the check-in counter was very pleasant, as was Jerry when I checked out. I was booked at this hotel for two... More

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CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
11 April 2013

Dear LisaM30 thank you for your response...our hotel as gone with new managment recently and we are in process of making better changes to improve this hotel....I did see the photos and I feel embarassed and I will make sure that these details dont get missed in the future...with the beds we are in process of replacing all one that... More

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1 review
4 of 5 stars Reviewed 29 March 2013 via mobile

2 people made my stay remarkable. Isabelle at the front desk ALWAYS with a smile and willing to help even when I think I may have made her a little crazy. :) and THERESE who went above and beyond when cleaning my room EVERYTIME!!! This is the first place I have ever stayed that housekeeping cared enough to check to... More

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Perrysburg, OH
Top Contributor
121 reviews 121 reviews
108 hotel reviews
Reviews in 87 cities Reviews in 87 cities
229 helpful votes 229 helpful votes
2 of 5 stars Reviewed 16 March 2013

When I walked in, there was a back-up at the check-in counter because the computer had somehow canceled all the Orbitz reservations and they couldn't confirm people's rooms or book them into new ones. The two staff members were at their wits' end, one was saying how glad he was that he was quitting, and it took FOREVER (at almost... More

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See 7 more reviews by flyermontana for Orlando
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
27 March 2013

Dear flyermontana Thank you for your feedback...I agree 100% on the way you experienced our customer service...your comments will be used for us as a training Method..we stride to provide 100% customer service...we have new managment in hotel and we will make positive changes immediatly...I hope in a future you may come visit us again and if you do please... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 14 March 2013 via mobile

No daily housekeeping for short stay guest. Party hotel so if you're older or staying for work be prepared to be up all night. Unsafe dark poorly lit parking lot. I'm so unhappy I asked to be moved and was told no. The people in the room next to me and above me party all night every night.

Was this review helpful? Yes 1
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
27 March 2013

Dear Damy331 Thank you for your feedback...this hotel has new managment and we will make some positie changes to the hotel so that we can make positive experiences...I do read all comments and my intention is to turn them in positive...please contact me at orlandoucf@crestwoodsuites.com and will love to hear all the feedback so we can use it for our... More

 
 
 
 
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Additional Information about Crestwood Suites - Orlando University of Central Florida

Also Known As:
Crestwood Suites - Orlando University Of Central Florida Hotel Orlando
Crestwood Suites - Orlando University Of Central Florida Hotel
Crestwood Suites - Orlando University Of Central Florida
Address: 11424 University Boulevard, Orlando, FL 32817
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #253 of 328 hotels in Orlando
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Crestwood Suites - Orlando, UCF will make your stay more comfortable without stressing your wallet, giving you options that conventional hotels just don't offer: full-size, fully-equipped kitchens with refrigerator, stovetop, microwave, and coffee maker in every suite. At Crestwood Suites you can conduct business as usual with free local phone calls, private voice mail, and computer data ports in every suite. There is even a copy and faxing service at the front desk. Enjoy premium cable TV while relaxing on your reclining love seat or, if you want a workout, you can check out the local fitness center. There is also a 24-hour on-site laundry facility and vending area for your convenience. Guests with pets (dogs and cats) are always welcome. Since most Crestwood Suites are less than three years old you will have a comfortable, safe place to call home, with on site management, interior corridors locked exterior doors (access by room key card only), and plenty of exterior lighting. Whether traveling for a night, a week, or more, let Crestwood Suites - Orlando, UCF offer you "All the Comforts of Home". ... more   less 
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Crestwood Suites - Orlando University of Central Florida
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