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Westgate Lakes Resort & Spa

3.5 of 5
10000 Turkey Lake Road, Orlando, FL 32819
Hotel amenities
Westgate Lakes Resort & Spa
Ranked #190 of 328 hotels in Orlando
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1,739 reviews from our community

Traveller rating
    487
    485
    235
    198
    334
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Families
779
 
Couples
317
 
Solo
28
 
Business
63
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Oviedo, Florida, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 18 May 2013 NEW

I'm a Westgate Owner and decided to try out this resort for a weekend. From the moment we got there to the moment we left, my husband and I had a wonderful time. The room was clean, it had everything we needed and I felt very comfortable. Everyone was very friendly and helpful. It's location is so close to anything... More

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See 3 more reviews by Betsy913 for Orlando
Bensalem, Pennsylvania
1 review
1 of 5 stars Reviewed 17 May 2013 NEW

I own two time shares and traded one to stay at Westgate .BIG MISTAKE I was told this was a five star resort. HAH...Westgate must of paid someone to get a five star rating. To start off the rooms are old and need renovations desperately. When we checked I was told this was a good room but the view was... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 17 May 2013 NEW via mobile

I am currently staying at Westgate Resorts Orlando for the first time. When we first checked into our room, I was dissatisfied with the overall look of the room. They are old and in desperate need of renovation. They are nothing like the pictures on the website. I have three small children and their feet are black and dirty from... More

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 13 May 2013 NEW via mobile

I stayed here with my family for a week Friday to Friday. We were in Orlando to visit the parks and that is the only positive thing about this place they are close Disney, universal, and sea world. From the start it was horrible. We were given a room that had not been renovated and was old and had a... More

Was this review helpful? Yes 3
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review
17 May 2013

Thank you for taking time to give us feedback. You are correct, we are centrally located close to all the theme parks. We are currently renovating all the units at the resort. However, the improvements are being done building by building. We regret that you received one that is still slated to be updated. Depending on how you booked, since... More

Pittsburgh, Pennsylvania
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 12 May 2013 NEW

First, let me preface this by stating I've been a Westgate owner since 2007. With that being said, I must express my extreme dissatisfaction with this resort. After check-in, I was escorted to a representative who told me I had to sign up to receive my updated owners card to have access to all the new owner amenities. He stated... More

Was this review helpful? Yes 3
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review
17 May 2013

Thank you for sharing your comments on your visit. Our representatives are glad to be able to update our guests and owners on the current updates and changes to the resort. We apologize if you felt uncomfortable- it is not our intent to do that. Our complimentary shuttle is run by a third party, but you should not have had... More

Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 May 2013

We were delightfully surprised and pleased with the serenity and cleanliness of this resort! Was looking forward to using the spa but (for whatever reason) they ADD on an additional 20% fee for 'services'. Whatever that means. That was a deal-breaker for us. The pools were sparkling and everyone was friendly. Our stay went without a hitch until the very... More

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review
13 May 2013

We appreciate you taking the time to review Westgate Lakes Resort & Spa. It pleases us greatly to hear that you found it to be "Paradise on earth". We apologize for the situation you had regarding the tour. If you would like to speak with us further about the tour presentation guide, please call us and ask for the Resort... More

Harrogate, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 8 May 2013

My uncle booked this place for myself and my mum from his points with some group or other. I thought it was amazing, the room was enormous and it looked out to the pool which was lovely. My mum complained a bit because they wouldn't come and clean every day because we weren't owners but other than that it was... More

Was this review helpful? Yes 1
See 3 more reviews by Rock23chick for Orlando
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review
13 May 2013

Please thank your uncle for us for booking at Westgate Lakes Resort & Spa. As you found, we offer spacious units, a complimentary shuttle to the attractions, and friendly and willing staff. Our housekeeping will do a small midweek cleaning halfway during a week's stay. We hope you had a chance to visit the onsite restaurant, the Smokehouse Grill, home... More

Miami
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 8 May 2013

It was time to go back to Orlando for a few days, to escape from the everyday routine. I brought my parents with us, so I began looking for a large resort room that could accommodate everyone in order to have quality family time. I found the perfect accommodations at the Westgate Lakes Resort & Spa. The past reviews have... More

Was this review helpful? Yes 1
See 5 more reviews by MMJeJona for Orlando
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review
13 May 2013

We appreciate you and your family staying with us at Westgate Lakes Resort & Spa. It's always nice to hear you had an pleasant experience, from check in to check out. The 4 bedroom units really do have square footage rivaling some houses, with full kitchens, washer & dryer and room for up to 16. Yes, we are renovating units... More

southampton
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 8 May 2013

Party of 6 men all aged around 40 in 3 rooms. Called in advance to make sure we were all together. Totally ignored and put in buildings at opposite ends of site! Our friends the next room were smoking 'weed' and playing rap music at 3 am full blast and were totally ignored! Reception didnt care, supervisor was the rudest... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review
13 May 2013

Thank you for your feedback regarding your visit. We do apologize about the room assignment-we try our best to accommodate all requests, but the rooms are assigned at the time of check in. Depending on occupancy levels, we may or may not be able to grant these requests. Our Security Department is there for your safety and, if you feel... More

Thornhill, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

My husband and I have been "owners" at this resort for about 13 years. We hadn't visited for a couple of years and this year decided to revisit with our adult kids and a new grandbaby. We were a bit nervous because ratings had dropped recently and we hoped the resort we loved wasn't deteriorating! We were NOT disappointed!!!!! The... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review
13 May 2013

Thank you for being owners here at Westgate Lakes Resort & Spa. We're glad that you, your children and new grandbaby were able to receive excellent care from our staff and enjoyed the well kept property. Our goal is to provide a quality vacation experience with great value in an effort to create great memories. We trust from your review... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Time share(84)
  • Very nice(50)
  • Theme park(32)
  • Golf cart(21)
  • Smokehouse grill(21)
  • Sales pitch(18)
  • Parking lot(16)
  • Free breakfast(15)
  • Great Place(15)
  • CUSTOMER SERVICE(15)

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Children Activities Kitchenette Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#177 Family Hotels in Orlando
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to large four-bedroom spacious suites, all within minutes of Orlando’s world-class theme parks and tourist attractions, as well as many family-friendly restaurants. A nonsmoking Orlando resort, Westgate Lakes Resort & Spa is pet friendly, allowing pets under 60 lbs. With a variety of onsite amenities, Westgate Lakes Resort offers something for everyone! ... more   less 
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Also Known As:
Westgate Lake Resort Spa
Westgate Lake Resort
Westgate Lakes Resort Spa
Westgate Lakes
Westgate Lakes Resort
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Lakes Resort & Spa Orlando, Florida

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Westgate Lakes Resort & Spa
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