Let me begin by stating I'm not a complainer and I never write bad reviews. However, enough is enough. This is our 3rd year to stay at this property. This trip was using a free night certificate we received after last year's "hairy bed stay". We figured every hotel has a problem occasionally. Needless to say, this time the first... More

Overall an ok experience. I am sure the room quality would have been better if we hadn't been traveling with our dog. They booked us on a dog friendly floor (completely understand) but after seeing the room I felt that we had overpaid especially with the $75 non refundable pet deposit. Next time we will book at a newer dog... More

My family and I had just a great experience at the Castle in Orlando. The front desk staff and the Universal staff that was stationed in the front lobby of the hotel were fantastic. I would of rated this "excellent" if it were not for the breakfast we had the first morning we were there, for the price it was... More

When passing this hotel on numerous business trips through Orlando - they had a great rate in play for FL Residents and I stayed for a quick week while working. I can say, I felt like I was on VACATION and couldn't wait to get home each evening. THE POOL AREA ROCKS!!! It is huge enough you don't feel crowded... More

We stay in a lot of hotels, including many owned and operated by Kessler. They need to renovate the rooms in this place desperately. Our room had these awful tile countertops, stains on the ceiling from leaks and the carpet was worn out. The showerhead had so much calcium buildup that I had to clean it before we used it.... More

My wife and I spent 3 nights at the hotel. It was a business trip with some fun activities sprinkled in for me; it was a weekend away to sit by the pool for my wife. We chose the hotel based on its location and price. As expected, the hotel plays on its medieval theme. I'm sure this is a... More

I am a Platinum Priority Club member but I am beginning to wonder why I still stay at HI. This hotel must be the worst in Orlando. The rooms are dark and dank. The carpets should have been replaced 5 years ago. The staff, although pleasant, are nearly incompetent. No recognition of my Priority Club status, did not tell me... More

Stayed here 2nd - 17th may 2013, but this is not the first time, been here several times and stayed here when it was the Doubletree Castle. We found the front desk staff very friendly especially 'Eddie' who always had a smile on his face. The rooms were spacious and clean and had the usual coffee maker, hair dryer, and... More

I stayed here for my honeymoon in Orlando,and I liked the medieval feel.The hotel itself was nice and the breakfast was good.Didnt like the front desk staff who changed our room from a king to queen without any explanation and were not friendly at all but besides that we enjoyed our stay.