Stayed here to go to NBA game. Location was close and they say they have shuttle service. First problem.. they do not have shuttle to the Amway Center during large events.(does not say this on the website) So they did call us a taxi and they were there on time. We decided to go to the bar for lunch and... More

Fairly updated rooms. Cleanliness issues, bathroom was not clean upon check in. Was cleaned properly the next day. Bed skirt was stained and never changed during entire stay (8 nights) even after I complained. Was mistakenly charged for parking but this error was rectified quickly. Nice pool area but no jacuzzi, they filled it in with dirt to make some... More

We stayed at the Sheraton becuase we had tickets to a show at the Bob Carr PAC which is across the street. The Amway Center is also across the street so this hotel is ideal for anyone attending an event at either of those venues. The staff could NOT be friendlier or more competent. We were checked in within 3... More

Good location and the lobby is decorated beautifully. Room is more than large enough and bed is fairly comfortable (a little too hard for my likings). I love how they incorporated a Sportsbar downstairs in the lobby section of the hotel. The food is very good! Not your typical bland "hotel food." The staff was also very friendly. However, I... More

I was here for a business meeting. The hotel is in a terrible location with no restaurants nearby. You can walk approx 1/2 to get food, but at your own risk. The hotel staff recommend you take their shuttle or call a cab due to safety concerns. Hotel rooms are small and out of date. More

We have only been here for a few hours and everyone we have come in contact with has seemed like a friend we have known for years, very impressed so far! More

This Hotel has no public parking and additional charges can be expected! They wait till you leave, check out and then charge you for things they are claiming are missing from the room. Horrible customer service. They say they are pet friendly but when you stay there they say they ran out of things to supply for your pets as... More

After waiting for the "mandatory" valet parking to come get our car for 10 minutes, we decided to park ourselves and haul our luggage across the parking lot, arriving at the front desk at 3:20. The room we booked on the club floor was not ready, despite 3 pm checkin, so the front desk man offered us a downgrade to... More

We stayed here many years ago for a concert when it was a Marriott and chose it because it was across the street from the AMWAY arena where we thought the Josh Groban concert was to be held. Upon booking it we learned it was a Sheraton (Starwood) now and then when we arrived, learned that the concert was at... More