The hotel was close to Busch Gardens and they had free shuttle service to the park- that was the only nice thing about this hotel. This hotel is very old and so is everything else in it. The bathtub in our room was clogged; the sofa bed mattress looked like they had salvaged it from a dumpster (it was ripped,... more

The pool was the best thing about the hotel, The service was terrible the breakfast was gross, the room needs an update along with people that will clean it . They don't mop the bathroom floor or clean the stall. The people at the desk need to use "Cheer" to clean their clothes. I will sleep outside of Busch Garden... more

This hotel was not a good place to stay. The rooms were OK but very small for a suite-style hotel. Think of an average hotel room, add an extra tv and about 15 square feet and you have a "suite" at this hotel. Bathroom door lock was not working upon arrival. Game machine in "restaurant" area broken and management refused... more

Hotel was as expected, was very clean, pool was nice. Can't say much for customer service as I never needed hotel staff for anything. We did order food from the Parrot Cove Cafe, the hotel restaurant, and the food was terrible. Also the internet was very slow if it worked at all, and this is on a brand new laptop... more

This hotel provided us with the absolute worst customer service that my family has ever experienced. Eight of us were trapped in one of the hotel's elevators for 25 minutes. No one on property knew emergency procedures, and we were treated horribly when we finally made it out. The only words offered by the General Manager was "My insurance will... more

My family stayed at this hotel and shortly after checking in we got stuck in the outside elevator in the Florida heat topping 100 degrees. We called from the phone in the elevator and the front desk clerk said she'd call maintenance. After several minutes, we had to call back and the other person at the front desk didn't know... more

We stayed here with our group of over 100 students/adults as part of the Florida State Thespians Conference. Our group took 30 rooms for up to 4 nights per room. Overall we have to say the quality of the hotel for money paid was excellent. Cudos to the front desk staff for being so ready to accept and handle our... more

We chose this hotel because of the proximity to Busch Gardens and they offered a free shuttle to and fro. What they don't tell you is that Busch Gardens is open from 9am to 8pm but the shuttle only runs 3 times a day once at 10am and then again at 5pm & 6pm so this was worthless. They also... more

The rooms are nasty - feel dirty, run down, sheets that are way beyond their life span. The breakfast is frightening. One nice feature - the pool was clean. more