Asked for a room far from elevator as am a light sleeper. They gave us room closest to the elevator. Air conditioner so loud couldn't sleep. Decor so dated. Not a pleasant experience at all. Would never go back. We were treated poorly partly because we booked on hotwire.
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Scott cotton was a great help!! Everything was delivered in a timely manner and we are fully satisfied!! We will definitely recomend!
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Dear Guest,
Thank you for taking the time to share your comments and your kind words of praise. I will certainly share your comments with Scott. Scott is a Great Asset to the hotel.
We look forward to serving your future lodging needs.
Sincerely,
Bill Stock
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Stayed here during the first week of February for just one night. Wasnt impressed. The rooms and hallways smelt really bad. This hotel definitely requires a renovation. The AC in the room sounds like a moving truck. I would not be staying here again. The only reason i gave it a 3 star is because the room was clean though...
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Dear Guest,
Please accept my sincere apology for the AC issues you encountered. Thank you for taking the time to share your comments. I'm disappointed to learn that we missed our goal of total guest satisfaction. Please be assured that we are addressing the issues you raised.
We would appreciate a second chance the next time you are in the...
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I just wanted to say a very heart felt thank you for Scott Cotton for making my trip so enjoyable and directing me to City Walk. He was of great help and service!
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Dear Guest,
Thank you for taking the time to share your comments and your kind words of praise. I will certainly share your comments with Scott. It is truly rewarding when a guest recognizes our staff’s efforts.
We look forward to serving your future lodging needs.
Sincerely,
Bill Stock
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I can't get over how great the stay was! It is really neat when the front desk greets you and every employee asks if you need help and they genuinely mean it!
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Dear Guest,
Thank you for taking the time to share your comments and your kind words of praise. I am very proud of our staff and I will share your comments with them. It is truly rewarding when a guest recognizes our staff’s efforts.
We look forward to serving your future lodging needs.
Sincerely,
Bill Stock
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Could have been a lot worse. Hotel manager in lobby greeting guests was a big plus! Bar service good. Nice bedding and TV. Convenient to rental car return road.
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Dear Guest,
Thank you for taking the time to share your comments. It is through our guests’ eyes that we know whether we are reaching our guest service goal of total guest satisfaction. Please accept my sincere apology for the AC Fan noise.
We look forward to serving your future lodging needs.
Sincerely,
Bill Stock
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We had a very mixed experience at this hotel. Front desk reception was efficient and knowledgable and both shuttle trips were spot on.
Unfortunately, the room service was so poor that the overall experience was quite negative so more details on this. Ordered a couple of sandwiches after pressing the "Room service" button on the phone. Had to repeat the...
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Dear Guest,
Thank you for taking the time to share your comments. I will pass along your kind words to both the Front Desk as well as the van drivers. I am however concerned regarding the poor room service you received.
Please accept my sincere apology. Please be assured we have already discussed how to prevent this mix-up in the...
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All the staff were helpful and very pleasant. Rooms were clean and comfortable. Lisa at the bar was just great to talk with. It was a bit cold in the main part of the building but that was easily handled. Enjoyed our stay very much.
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Dear Guest,
Thank you for taking the time to share your comments and your kind words. I will pass along your comments to Lisa as well as Housekeeping. We are committed to total guest satisfaction and we look forward to your next visit.
Sincerely,
Bill Stock
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We stayed in two rooms for one night.
Our first encounter was with the receptionist she was alone and looked like she has to deal with the entire hotel by herself – people in queue and phone, the manager was at the end of the counter was dealing with something else.
The receptionist was very welcoming but a bit impatient...
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Dear Guest,
Thank you for sharing your comments. Please accept my sincere apology for the issues you encountered. We accommodate many guests each evening, and we strive to make your stay a satisfying one. It’s disappointing to learn that we let you down. It is through our guest’s eyes that we can assess whether we are reaching our guest service...
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I admit that I'm not usually a Holiday Inn girl, but we were attending a wedding and it was one of the wedding hotels. I was totally pleased on all levels. The airport shuttle was great, the front desk folks were friendly, helpful and even let me switch to two double beds from my King Bed reservation. The room was...
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Dear Guest,
Thank you for your kind words of praise and sharing your comments. I am extremely proud of our staff. I will certainly pass along your comments to the shuttle staff, Housekeeping, Restaurant and Front Desk staff. We are committed to total guest satisfaction and we look forward to your next visit.
Sincerely,
Bill Stock
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104 Reviews
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98 Reviews
