We have stayed here before and were quite happy. This time, not so much. It was a family trip, so I make reservations based on a swimming pool. The swimming pool was broken. Apparently, that wasn't something they thought they needed to share. We had reservations for 2 nights, after threatening to leave after one night, we were offered the... More

We stayed at the Hotel on the Falls last night, which was our anniversary. The lovely people at the desk gave us a room with a side view of the falls, which was gorgeous.. The room was large and very nice. Here, however, are the negatives: no hand towels and the breakfast, though free, was not the best buffet (there... More

Visited Idaho Falls on a business trip to INL. Stayed on 6th floor overlooking Snake River and could see the mountains in the distance. Went running on the path around the river. Wished I would have had time to see more, but not sure there was much more in Idaho Falls to see. If you do decide to visit and... More

We arrived at the hotel and they had three people helping one customer, and there were maybe 5 of us waiting to get helped. When I got to my room the view I had was of other hotels, even though I paid for the room with a view of the falls. I ordered room service, food was cold, fries were... More

I chose this hotel and booked it on hotels.com where it was rated as a 3/5 star hotel. I was not impressed with the condition of the room (it smelled lightly of vomit) and there were spider webs with dead bugs over the vanity. We had to wait for 10 minutes to check in and were not informed that there... More

An aging property with an outstanding view of river, falls, and LDS temple. Grounds are very worn and unkempt. Rooms are oversized compared to rates charged, an excellent value and the cooked breakfast is better than most. The staff is friendly and anxious to serve but we were there over the Memorial weekend and there were not enough towels for... More

This town is a beautiful place, at least in May. The hotel sits right on the river and right across from a beautiful Mormon temple. You can walk to the falls and the downtown historic district. Stay on the Side of the falls it is worth it.

I booked a reservation at this hotel online. When I arrived, they tried to give me another type of room than what I booked. The manager said that when you book online, they cannot guarantee the room! What? I even took the precaution to call a couple of days prior to arrive to confirm my reservation and still was not... More

Maybe the tower portion is better but we were in the two-story section surrounding the pool. The room hadn't been cleaned because there were empty shampoo & conditioner containers in the shower, including products not from the hotel. We didn't have enough towels & were told it would take some time & effort for them to get us more. The... More