very polite doorman wheeled luggage in for us; super quick and friendly service at check-in; front desk and concierge very helpful giving us directions; room was very clean & beds extremely comfortable; common areas clean and well-decorated; hotel very accommodating in holding our luggage for better part of a day, between the time we checked-out and before we caught our...
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Dear CentlLMatt,
Thank you for selecting our hotel for your stay in Chicago. I am glad you enjoyed our hotel. We look forward to seeing you again.
Regards,
Martha Lobb
Director of Sales
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I have stayed here a few times and would stay again. Good location, simple hotel, but nice new rooms, quiet and the beds are great.
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Dear Lovetotravelfamily4,
Thank you for selecting our hotel on a repeat basis. We appreciate your review and look forward to seeing you again. Happy Holidays!
Regards,
Martha Lobb
Director of Sales
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Usually, I dread visiting Chicago any time of year. Traffic, rude people, the smell of corruption in the air.......Despite all of my reservations, this hotel was great. Upon check-in, I was upgraded due to my HHonors status and given a large bottle of water by the clerk. Note that this same bottle in the room is $5, I felt that...
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Dear Aswitzer44,
I am glad that we were able to offer you not only a good hotel and great service, but piece of mind and comfort. We appreciate your review and look forward to seeing you again when you return to Chicago. Happy Holidays!
Regards,
Martha Lobb
Director of Sales
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The hotel has a great location for shopping and dining. The rooms are spacious and clean. The hotel staff is nice. No complaints.
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Dear Stacy,
Thank you for selecting our hotel for your stay in Chicago. We appreciate your review and look forward to seeing you again. Happy Holidays!
Regards,
Martha Lobb
Director of Sales
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Since I previously stayed and liked the Hilton Garden Inn Chicago Downtown Magnificent Mile in 2008 I decided this year to stay again in this hotel .
A very good location within few steps to the magnificent mile ,a free wireless internet connection for all guests . Warm welcome you face from the moment you enter the hotel till you...
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Dear MustaphaEido,
Thank you for selecting our hotel while you were traveling into Chicago. We appreciate your review and I will pass along your "thank you" to Morgan and Suzanna. We look forward to seeing you again next year. Happy Holidays!
Regards,
Martha Lobb
Director of Sales
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I have stayed at this location a couple times and have always been pleased with the stay.
I was in Chicago for a weekend get away this past weekend and stayed at this property on Saturda night.
Very easy to get to on the train. If you are coming from Ohare just transfer from the blue line at Jackson to...
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Dear jamesteroh,
Thank you for selecting our hotel while traveling into Chicago, we appreciate your repeat business. We look forward to seeing you again. Happy Holidays.
Regards,
Martha Lobb
Director of Sales
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This hotel is a GREAT property!! Staff was very friendly. They found out I was celebrating my anniversary and upgraded me at no charge. They even sent a complimentary bottle of champaign to my room!! This is a GREAT location and you will be within walking distance to everything you want to do. THIS IS A GREAT PLACE TO STAY!
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Dear Rob,
First, Congratulations. I am glad you enjoyed your stay, your room, and our wonderful staff, but most importantly..... your anniversary. We strive everyday to exceed the expectation of our guests. We look forward to seeing you again in the future.
Regards,
Martha Lobb
Director of Sales
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I recenty stayed at the Hilton Garden Inn for a business trip to Chicago. When booking the stay I was forced to make two separate reservations for this trip due to the significant price differnce. I was even made to recheck back into the hotel while I was staying there. When making the reservation and doing my research I called...
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Dear Travel4Fun0606,
I sincerely apologize for the frustration and inconvenience you experienced, this is not the standard we hold for ourselves. I myself am confused about why you would need to go through such hassles. I would like to know more about how your reservation was made (direct, through a travel agent or website, with a citywide convention) and see...
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We were able to check in early with out a hitch. Front desk folks are very friendly and helpful (special thanks to Marshal). Nice room with frig, micro and plenty of space This was not our fist time staying here and hopefully not the last..
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We stayed one night at the Hilton Garden Inn while in Chicago for a concert at the House of Blues. The staff and service was wonderful! The rooms are very nice, updated, and clean. I would definitely stay again!!
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Dear Jeanne4,
Thank you for selecting the Hilton Garden Inn Chicago when you attended a concert at the House of Blues, great venue for a concert. We appreciate your review on TripAdvisor and look forward to seeing you again when you visit Chicago.
Regards,
Martha Lobb
Director of Sales
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