Unlike many hotels in this town it provides, high class service and attention to detail. Lovely suite upgrade thru Four Seasons overlooking water tower, Contemp museum. Nice but crowded gym in mornings. Excellent casual ding choices....refreshing in a 5 star.

I stayed at the hotel overnight with my two granddaughter (ages 5 and 3) as their parents worked hard setting up their new house in the suburbs. From the moment we entered the hotel until the time we left, the girls were showered with treats- beginning with stuffed animals from a welcome wagon, to delectable treats on entering our room,... More

Very luxurious and excellent service. The concierges went out of their way to help make our trip successful, providing excellent advice and accurate information. The lobby has a great fountain, lovely lounges for meeting friends for coffee or a drink, and the twelfth floor terrace for drinks has great views. A good location for sightseeing, next to a stop on... More

Always a great experience. Everything about this facility says quality. Excellent, friendly service and terrific value. I always enjoy having a drink in the expansive and beautifully appointed lobby. My favorite place to stay.

Had a great stay. First non-winter trip to Chicago. Concierges hooked us up with awesome tix for Book of Mormon. Also reserved tables for dinners and even told restaurants about special food requests. Used Chowhounds and Tripadvisor for restaurant choices. They also booked us on an architectural cruise which was fun and enlightening.

My husband and I just stayed here for our anniversary over a weekend. There were a few issues with our stay but we will definitely stay here again due to 3 things. First of all the location was perfect-shopping, dining, museums, lake...etc. I cannot imagine staying anywhere else based on this alone. Secondly, the room was beautiful and of course... More

My family of 3 (son age 11) stayed at this property over the long Memorial Day weekend. Great location for shopping, restaurants, taxi always available, L stop on the red line a five minute walk or bus stop to museums right in front. Service was impeccable: from efficient and friendly check in and check out at front desk, concierge recommendations,... More

I would find it hard to beat the location of this hotel to downtown Chicago (Michigan Ave, Water Tower area), this hotel is actually connected to the Water Tower, which makes it convenient for a variety of reasons. The staff is very accommodating and friendly, as you would expect in any Four Seasons. Also used the concierge and found their... More

I had to stay at Ritz during a conference I was attending. I arranged my trip a little bit late so all the conference hotels were taken (which had better prices). The annual meeting brings in about 30K people from around the world, so housing is a challenge during that time. This was my first visit to Ritz. This was... More