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The Ritz-Carlton Chicago (A Four Seasons Hotel)

5.0 of 5
160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
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Ranked #6 of 166 hotels in Chicago
4.5 of 5 stars 357 Reviews
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357 reviews from our community

What travellers say about this hotel
  • Room service(9)
  • Very nice(8)
  • Water Tower place(6)
  • American Girl(5)
  • Great view(4)
  • Michigan avenue(4)
  • Magnificent mile(3)
  • Best hotel(3)
  • Good location(3)
Traveller rating
    264
    57
    22
    9
    5
Only show reviews for Family (74) | Couples (111) | Business (117)
Date Rating
Purvis
Newport Beach, Ca
Reviewer
5 reviews
3 helpful votes
5 of 5 stars Reviewed 28 December 2011
1
person found this review helpful

Have been to the Ritz on many occasions, and have always had wonderful experiences. Service is superb, rooms are tastefully decorated and very comfortable, and the location adjacent to Water Tower shopping and Michigan Ave is very convenient. As a luxury hotel, the cost is higher than the majority of local competitors, but in my mind, it's well worth a... More

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letmetrip
Houston, Texas
Reviewer
4 reviews
1 helpful vote
5 of 5 stars Reviewed 28 December 2011

fantastic location, perfect place to call home for Christmas shopping. More

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Swilly_10
Columbus, Ohio
Senior Reviewer
10 reviews
3 helpful votes
4 of 5 stars Reviewed 25 December 2011

In December 2011, we stayed at the Ritz-Carlton in Chicago. The location of the hotel is unbeatable--right atop Water Tower Place! The hotel is beautiful, as expected, but not pretentious; a family oriented establishment. We stayed in a two room suite which had two thermostats (loved that), two bathrooms, and ample closet space. The mattresses and pillows are extremely comfortable!!... More

Was this review helpful? Yes
Thomas Segesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review
28 December 2011

Dear Swilly, Thank you for taking the time to review The Ritz-Carlton Chicago. I'm so glad to hear you enjoyed your stay with us and the hotel lived up to expectations for your family. Thank you again for your time and kind words. We look forward to welcoming you again. Best, Tom Segesta thomas.segesta@fourseasons.com More

AnnieofMD
Senior Reviewer
6 reviews
1 helpful vote
5 of 5 stars Reviewed 21 December 2011

I stay at the Ritz frequently on business trips to Chicago. This trip I had a beautiful room on the 29th floor looking northward, which I thoroughly enjoyed. The quality of service, a nice exercise facility, and my great room all contributed to a successful stay. Also, being connected to Water Tower Place (though the shopping isn't as good as... More

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Ellen K
San Francisco
Senior Reviewer
9 reviews
5 helpful votes
4 of 5 stars Reviewed 21 December 2011

The RC FS is located on top of Water Tower Place..just hop on the elevator and you are immediately transported down into the shopping center! If shopping and people watching are your thing...look no further for the perfect hotel! My early arrival was noted and honored. Room service breakfast came exactly on time. Now...the not so good. Room service delivered... More

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njudah
San Francisco, CA
Reviewer
4 reviews
3 helpful votes
2 of 5 stars Reviewed 17 December 2011

While the Ritz deserves praise for its location and service, the dated and charmless decor and rooms would be more appropriate of a 4 star sheraton than a 5 star hotel. My two specific concerns are: - Lobby & public spaces: Compared to the other hotels in the area, including the Sofitel and Peninsula - and other top tier Ritz... More

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Thomas Segesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review
21 December 2011

Dear Njudah, Thank you for your review of our hotel. I'm sorry to hear The Ritz-Carlton Chicago did not live up to standards. We do, however, appreciate your feedback as it helps us learn where we can improve. I'd love to welcome you back to the hotel in the future. Please contact me directly for any reservations and thank you... More

Anne J
Aspen, Colorado
1 review
1 helpful vote
5 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

We recently stayed here after 3 weeks on business/pleasure in Europe and can say with a certainty that the Ritz-Carlton measures up to first class hotels in Paris in a very positive way. The location, view, service and amenities are first rate. The lobby on the 12th floor is one of our favorites, being above the noise and congestion of... More

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Richard B
Iowa City, Iowa
1 review
1 helpful vote
5 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

The rooms and the service are always perfect and one of the better luxury hotels you can stay in---one of the better Four Seasons. More

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FamOf3_11
Birmingham, Alabama
Contributor
12 reviews
19 helpful votes
4 of 5 stars Reviewed 12 December 2011

We stayed at the Ritz-Carlton for 3 nights and were very pleased. The hotel is lovely, and the location is top-notch - right across the street from the John Hancock building and in the thick of Magnificent Mile shopping. It also has direct access to a large, upscale mall, which is great if you need to pick up gifts or... More

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HappyMichigander
Senior Reviewer
6 reviews
5 helpful votes
5 of 5 stars Reviewed 11 December 2011

When I asked my wife," how many stars should I give the Ritz?" She did not hesitate to say 5. Everybody was so nice to us. The staff makes a constant effort to call you by name, and are always asking if they can help you with anything else. The Ritz Carlton is a wonderful hotel to stay at and... More

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The Ritz-Carlton Chicago (A Four Seasons Hotel) Also Known As

  • Four Seasons Chicago Hotel
  • Ritz Chicago
  • Four Seasons Chicago
  • Ritz-Carlton Chicago
  • Chicago Four Seasons
  • Chicago Ritz
  • Chicago Ritz-Carlton
  • Ritz Carlton Chicago
Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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