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Hotel Cass, a Holiday Inn Express

3.0 of 5
640 N Wabash Ave, Chicago, IL 60611
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Ranked #97 of 166 hotels in Chicago
3.5 of 5 stars 299 Reviews
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299 reviews from our community

What travellers say about this hotel
  • Great location(11)
  • Very clean(8)
  • Free breakfast(8)
  • Rooms are small(7)
  • Red line(5)
  • Few blocks(5)
  • Magnificent mile(5)
  • Front desk staff(5)
  • Friendly and helpful(5)
  • Mag Mile(4)
Traveller rating
    67
    123
    66
    25
    18
Only show reviews for Family (44) | Couples (56) | Business (53)
Date Rating
SpreeBee
Mount Lebanon, Pennsylvania
Contributor
20 reviews
18 helpful votes
4 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

My husband and I stayed here with our 12 month old daughter. I may have had a more positive review of this hotel if it had just been the two of us. The hotel looks great. The outside is nice and everything inside is very clean. My only issue with the ground floor is there's 6 steps to get from... More

Was this review helpful? Yes
TODD Van Winkle, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
19 January 2012

Thank you for your review and recent visit to our hotel. We will pass on your kind words to our staff. More

bradgate2
UK
Senior Reviewer
8 reviews
12 helpful votes
4 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

The Holiday Inn Express is an excellent choice for a good value hotel in downtown Chicago. The hotel’s location is ideal, one block from the metro station and two from the magnificent mile. A wide choice of shops, restaurants and nightlife are all within walking distance. Rooms are small by American standards with no fridge, but are comfortable and well... More

Was this review helpful? Yes
TODD Van Winkle, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
5 January 2012

Thank you for taking the time to write a response. We are glad to hear you enjoyed our wonderful location in the heart of the Windy City. We will pass on your kind words to our staff. Hope to see you again soon. More

MIfamilyguy
michigan
Senior Reviewer
10 reviews
16 helpful votes
4 of 5 stars Reviewed 15 December 2011

This hotel is just off the Magnificent Mile, making it ideal for shopping trips to the Windy City. The rooms are small but in good condition. Breakfast and internet access are free (well, included in the room rate really.) For the location the rates are pretty reasonable. Valet parking is offered - currently $40 per day but with unlimited in-out... More

Was this review helpful? Yes
TODD Van Winkle, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
5 January 2012

Thank you for taking the time to write a review and thank you for choosing us on your latest trip to the Windy City. We are happy to hear you enjoyed our convenient location steps away from the Magnificent Mile! More

HappyTravelerJJ
Midwest
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 5 December 2011

The location is great and the price is less than I have ever paid. I visit Chicago several times each year (for the past 20 years) and stay at the Palmer House where I have always received exceptional service. Because I wanted to be closer to Northwestern Memorial this trip, I chose the Cass. I paid the higher price online... More

Was this review helpful? Yes
TODD Van Winkle, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
5 January 2012

Thank you for your review and recent visit to our hotel. We’re happy to hear that the location was a convenient spot for you. Please know that third party booking engines cannot guarantee room types at any rate. We will conduct remedial training as appropriate with our team members to ensure guests are treated with the utmost professionalism and courtesy.... More

J D
Atlanta, Georgia
2 reviews
1 helpful vote
2 of 5 stars Reviewed 5 December 2011
1
person found this review helpful

Tiny, tiny rooms. Table and room color combo reminded me of a jail cell I'd seen on TV. Heating starts with a loud thud and stops with a thud. Faucet moved around; toilet seat moved around. Location and breaker only positives. The cleaning people seemed to take up the entire floor the entire day, every day. What the hell were... More

Was this review helpful? Yes
TODD Van Winkle, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
5 January 2012

Thank you for your review following your recent stay at Hotel Cass, a Holiday Inn Express. We pride ourselves on our attentive and hardworking staff and our prime location in the heart of downtown Chicago. If you have any future concerns please do not hesitate to give us a call. Thank you again. More

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maripotter
St. Joseph, MI
Senior Reviewer
7 reviews
3 helpful votes
4 of 5 stars Reviewed 25 November 2011

Great location! Can't beat it if you want to be close to most of what the city has to offer! You are within walking distance to SO much! Rooms are tiny. We laughed pretty hard when we arrived, but who spends very much time in the room when you are in the City! Walls are kinda thin too... Overall, it's... More

Was this review helpful? Yes
TODD Van Winkle, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
1 December 2011

Thank you for taking the time to write a review and choosing us for your recent stay in the Windy City. We are glad to hear you enjoyed the trip and hope to see you again soon! More

Aaron H
Cottage Hills, Illinois
1 review
4 of 5 stars Reviewed 16 November 2011

Hotel is ok, rooms are small as to be expected downtown Chicago, but the internet access is about the slowest I've seen with www.speedtest.net results 0.35 Mb/s download 0.24 Mb/s upload. (Cable internet can go up to 60 Mb/s and even my old Droid one 3G phone was 1.531 Mb/s) More

Was this review helpful? Yes
Kevin C
irvine, ca
Reviewer
5 reviews
6 helpful votes
4 of 5 stars Reviewed 14 November 2011

I book this place for my company's tradeshow every year. Good location, clean rooms, nice service, and free breakfast!! Room is very small, but good enough for sleep. Overall for its price is very good. Nobody complains ; ) ....oh bed is ok. More

Was this review helpful? Yes
TODD Van Winkle, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
1 December 2011

Thank you for taking the time to write a response. We are glad to hear that you enjoyed your stay with us and hope to see you again soon. More

stanloise
Pune, India
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 7 November 2011

Originally known as just Cass Hotel is perfectly located on N Wabash Ave, just two blocks away from Mag Mile and State street. I found this hotel to be perfectly located amidst business centres and shopping streets, as i was busy at work - my wife could spend the day at shopping on state st & mag mile. The breakfast... More

Was this review helpful? Yes
TODD Van Winkle, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
1 December 2011

Thank you for taking a time to write a review. We are glad to hear you enjoyed the convenient location and the amenities of Hotel Cass. We hope to see you again soon! More

CaliKelli77
Long Beach
Reviewer
4 reviews
5 of 5 stars Reviewed 31 October 2011

I had the pleasure of staying at this hotel over the past weekend. It was my first trip to Chicago and I couldn't have picked a better location! The hotel was modern, clean and comfortable! Furthermore, the staff goes above and beyond! I would definitely reccommend this hotel! More

Was this review helpful? Yes
TODD Van Winkle, General Manager at Hotel Cass, a Holiday Inn Express, responded to this review
1 November 2011

We are glad to hear that you first trip to the Windy City was a success. We will pass along your kind words to our staff members. Hope to see you again soon. More

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Hotel Cass, a Holiday Inn Express Also Known As

  • Holiday Inn Express Chicago
  • Holiday Inn Chicago
  • Chicago Holiday Inn
Address: 640 N Wabash Ave, Chicago, IL 60611

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Hotel Cass, a Holiday Inn Express
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