Excellent all around service, from the time we arrived, to transportation, restaurants and simply making us feel special. Wonderful service and exceptional concierge. More

I've always loved W properties - they're always unique, funky and fabulous and W City Center was no exception. What a great place to stay for a romantic weekend get away! Laurelin reached out to me before our trip - just the great kind of service that's unexpected but gives the stay an added great touch. The location was perfect... More

I have stayed here only twice for work but Laurelin, one of the concierges, has made me feel like I've stayed here 100 times. The staff warmly greeted me, immediately looked for the best possible room, and even provided me with some complimentary beverages. Prior to my arrival, Laurelin even reached out to me via email to see if I... More

I booked a room at the W Chicago City Center to celebrate my birthday with my girlfriends. Laurelin had emailed me amd asked me if I was celebrating anything special and if she could do anything for me. I told her it was my birthday and that we needed a ride set up to the House Of Blues at 6pm.... More

This is like a traditional W hotel's attractive, quieter, hard-to-get-to-know sister. The W City Center is still a bit of an enigma to me and I have stayed there several times. The first time I booked this hotel, I was surprised by its location, but drawn in by the name, I made the reservation and hoped for the best. Honestly,... More

We recently spent a birthday celebration night for my wife at the hotel and had a fantastic stay. Laurelin went over and above the normal level of service you would expect. Or room was perfect with a nice view, comfortable bed, quiet heat and A/C and no disturbances. We were within walking distance of the Art Museum and our chosen... More

I've been staying at the W City Center 3 nights a week for some time now, on business. The staff is pleasant and ever so helpful -- to be expected from the hotel. But what gets the place an "excellent" rating from me is the over-arching helpfulness that comes from the front of house at the hotel restaurant, IPO. My... More

Ive stayed at W City Center many times. Great bar scene to relax with a cocktail after a long day. Chic, good looking crowd and yummy drinks. Had an in room massage with Bartek and loved it. Be sure to ask for courtyard facing room to avoid noise from train. Rooms are cozy and good eats on room service menu... More

We recently spent two nights at the hotel and had a wonderful stay. The staff was friendly and accommodating, and the room was comfortable and clean. We enjoyed the complimentary transportation to the opera one evening and then again to the ballet the next day. The hotel's location is so convenient to area theaters, restaurants and shopping. We also enjoyed... More